Business Consultant

Company Description

PrimoHoagies, known for its South Philly roots, has built a reputation for delivering quality, consistency, and originality through its menu of Specialty Hoagies crafted with premium ingredients. As a celebrated sandwich shop, PrimoHoagies has earned the title of Best Sandwich Shop in America by USA Today for three consecutive years (2023, 2024, and 2025). Catering services, including trays and sampler platters, are favorites for events and gatherings. With a culture rooted in family, tradition, and quality, PrimoHoagies continues to expand nationally while maintaining the authenticity and excellence that define its legacy. Joining PrimoHoagies means becoming part of a legacy that values premium ingredients, community, and the Primo way.

Business Consultant (BC)

Reports to – Operations Manager

Position Summary

The Business Consultant (BC) serves as the primary field partner to franchisees , responsible for driving operational excellence, financial performance, brand compliance, and guest experience across an assigned territory. The BC coaches franchisees and managers to improve results while ensuring adherence to brand standards.

This role is both consultative and directive , combining relationship management with performance accountability.

Key Responsibilities

Brand Partner Performance & Coaching

• A liaison serving the first point of contact to Franchisees, and their support teams
• Act as the trusted advisor to Franchisees and their leadership teams
• Analyze restaurant P&Ls and KPIs to identify performance gaps
• Coach franchisees on:
• Sales growth strategies
• Labor optimization
• Food cost control
• Guest Experience
• Operational execution
• Share best practices and proven playbooks from top-performing operators

Operational Excellence

• Conduct regular restaurant visits focused on:
• Food quality
• Speed of service
• Cleanliness
• Operations Excellence
• Guest experience
• Ensure consistent execution of brand standards and operating procedures
• Support franchisees with new initiatives, menu rollouts, and promotions

Brand Standards & Compliance

• Perform operational audits and compliance reviews
• Escalation with brand partner on timely resolution (24-48 hours) of guest complaints/feedback
• Document deficiencies and require corrective action plans
• Follow up to ensure timely resolution of issues
• Escalate chronic non-compliance when necessary

Financial Acumen & KPI Management

• Review and interpretation:
• Weekly and monthly KPIs
• Store-level P&Ls
• Benchmark performance across the system
• Drive measurable improvement in controllable costs and profitability
• Partner with Franchisees to set action plans and performance targets

Training & Development

• Support onboarding new Franchisees and managers
• Reinforce training standards and certification requirements
• Identify training gaps and coordinate support resources

Communication & Collaboration

• Serve as the liaison between Franchisees and corporate teams
• Clearly communicate brand updates, initiatives, and expectations
• Gather field feedback and provide insights to leadership
• Participate in brand partner meetings, regional meetings, and conventions

Key Performance Indicators (KPIs)

• Same-store sales and profitability improvement
• Labor and food cost performance
• Audit and compliance scores
• Guest satisfaction metrics
• Brand Partner engagement and satisfaction
• Completion of action plans and initiatives

Qualifications

• 5–10+ years of QSR or fast-casual operations experience
• Multi-unit management experience (GM, Area Manager, or equivalent)
• Strong understanding of restaurant P&Ls and KPIs
• Proven coaching and influence skills (without direct authority)
• Excellent communication, organization, and time management
• Willingness to travel extensively (50–75%)

Preferred Experience

• Franchise business consulting or field support roles
• High-growth or multi-brand environments
• New store openings and market expansions

Why This Role Matters

The Business Consultant is critical to brand partner success and brand consistency . Strong BCs directly impact unit economics, brand partner relationships, and long-term system growth.