Area Service Manager

Job Description Job Description Essential Duties and Responsibilities: Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives Travel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customers Oversee all activities connected with customer service and retention including renewal agreement negotiation Maintain profitability and material control of routes Manage revenue and growth from the current customer base Member recruitment, development, and awareness Maintain budget for the entire Service department Complete route assignment for new customers and re-routing to achieve maximum route efficiency Oversee Service department safety participation Ensure proper maintenance of fleet Back up for all positions within Service department as needed Typical work week of 45-55 hours Other duties as assigned by the General Manager Qualifications and Requirements: Excellent communication skills, both written and oral Special attention to detail and accuracy Ability to manage responsibilities and team members with multiple tasks at the same time Self-motivated and structured Excellent conflict resolution skills Strong people skills as you will communicate with members at all levels of the organization Assertive and tactful Excellent problem solving ability Strong negotiation skills Ability to focus on building and maintaining relationships with customers Maintain active DOT physical Education, Training, and Experience: Bachelor’s degree in related field is preferred Experience in customer service or operations management required Computer literacy Proficient in Microsoft Office, especially Excel, Word, and Outlook Experience working with a diverse group of individuals Experience developing and adhering to a budget and capital expenditures