Volunteer Services Coordinator

Overview

The Volunteer Services Coordinator is responsible for the ongoing recruitment, management, recognition, and retention of volunteers at UnityPoint Health – Des Moines. This role works closely and collaboratively with the UnityPoint Health – Des Moines Volunteer Services team, hospital departments and leadership to support the coordination of volunteer opportunities for high school, college, and adult volunteers. This role maintains focus on innovative volunteer programs that enhance the quality of care for patients, families, staff, and the community. This position coordinates the volunteer services program for Iowa Methodist Medical Center, including Blank Children’s Hospital and John Stoddard Cancer Center, in collaboration with the Volunteer Services team

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

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Volunteer Program Coordination

• Accountable for the volunteer recruitment, application and onboarding process, training and the general management, supervision, and support of volunteers in assigned service areas. Plans and coordinates volunteer service placements and changes of assignments; establishes schedules and assignments for volunteers.
• Assists, co-leads or supports the planning and coordination of new volunteer opportunities, programs, and projects for Volunteer Services. Continuously evaluates for effectiveness and impact-making changes that meets the best outcome and interests.
• Responsible for volunteer coaching, training, skill, and talent development to maximize their potential and engagement

Engagement and Outreach

• Develops ongoing relationships with supervisory and managerial staff throughout the hospitals to develop and coordinate volunteer programs to obtain desired results; partners with assigned service supervisors/staff links on the supervision and recognition of volunteers.
• Serves as a key representative of Volunteer Services within the organization; communicates on the use of volunteers, trends in Volunteer Services and best practices; provides information as requested on Volunteer Services; engages with hospital executives, management, and staff to stay connected to the needs of organization.Works closely with Volunteer Services Coordinators across hospital campuses and other key hospital departments to establish parallel processes for Volunteer

Qualifications

Education:  

• High School Diploma or GED
• Degree in communications, education, health sciences, health care or non-profit management/administration, human resources, human services, marketing or social work preferred

Experience:  

• Previous volunteer coordination work experience.
• Project management experience.
• Demonstrated experience as a volunteer.
• Volunteer coordination in a hospital/health care setting strongly preferred.
• Volunteer and/or employee supervisory experience preferred.
• Recruitment, training and development experience preferred.
• Personnel record maintenance and information processing preferred

License(s)/Certification(s):  

Certified Administrator of Volunteer Services (CAVS). preferred.