Training Lead

Technical Training LeadThe Technical Training Lead supports the Shared Services Training organization by creating, maintaining, and distributing high-quality training content for 2020 Companies' client programs and onboarding initiatives. This role partners closely with the Technical Training Manager, Account Managers, Project Coordinators, and the Onboarding team to develop instructional materials, surveys, SCORM modules, videos, and onboarding resources that prepare field representatives and employees for successful execution.The Technical Training Lead is expected to manage multiple training assignments simultaneously while maintaining high standards of quality, consistency, and responsiveness. This role plays a key part in supporting field readiness, onboarding success, standardized documentation, and continuous improvement across all client programs.What's in it for you?Work remotely, from homeHealth/Dental/Vision benefits401K Program with matchingPaid Time OffPaid HolidaysPartial mobile reimbursementScholarship opportunities for employees and direct family membersEmployee Assistance ProgramLeadership Development ProgramEmployees' special pricing for multiple clientsJob Description:Key ResponsibilitiesMonitor communications from Account Managers regarding new and existing projectsAttend project kickoff meetings to gather training requirementsDevelop and maintain professional instructional guides using standardized templatesDesign field-ready PDF instructions and technical job aidsCreate, edit, and maintain instructional videos from field recordings and digital assetsAssist with SCORM module creation, publishing, and maintenanceDevelop technical and foundational training content for field representativesBuild and maintain project surveys supporting client execution requirementsMaintain the Training Tracker to ensure project transparencyUpdate training materials based on client changes and field feedbackMaintain the SharePoint content library and version controlMonitor training assignments and completion reportingAssist with Teams channel moderation and onboarding supportCollaborate with the Technical Training Manager on workload prioritiesRecommend improvements to training documentation, workflows, and instructional contentSupport cross-functional teams to ensure successful project executionQualifications3–5 years of experience in Training, Instructional Design, Project Coordination, Client Services, or a related fieldExperience creating technical documentation, instructional guides, or training materialsStrong written and verbal communication skillsExcellent organizational skills with exceptional attention to detailAbility to manage multiple concurrent assignments and deadlinesStrong collaboration and relationship management skillsExperience using Microsoft Office Suite, including ExcelExperience with Canva, Adobe Creative Suite, Articulate SCORM, Synthesia, SharePoint, or similar content creation tools is preferredVideo editing experience preferredCreative problem-solving skills with a continuous improvement mindsetSuccess MetricsSuccess in this role may be measured by:Accuracy and quality of instructional materialsTimely completion of assigned training deliverablesSurvey quality and standardizationSCORM module completion and publishingTraining documentation accuracyContent library maintenanceOnboarding support effectivenessCross-functional collaborationResponsiveness to project needsContinuous improvement of training materials and processesWork EnvironmentThis role operates in a fast-paced, collaborative environment supporting enterprise client programs, onboarding initiatives, and field execution. The ideal candidate is highly organized, detail-oriented, creative, and comfortable managing multiple priorities while producing high-quality training materials that support operational excellence.What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.