Agile Project Manager

Department: Digital

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Agile Project Manager supports the Test & Learn Team by coordinating the delivery of A/B testing initiatives across Southwest’s digital channels. They’ll partner with Business, Product, Design, Analytics, Marketing, and Technology Teams to manage projects from intake through launch, ensuring priorities, timelines, and dependencies remain aligned. They’ll facilitate Agile practices, remove impediments, and support cross‑functional collaboration to drive efficient execution. The Agile Project Manager leverages strong project management and communication skills to deliver digital experiences that enhance the Customer journey and support business objectives.

Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
• Intake and evaluate relevant information to define project scope and establish milestones
• Lead a portfolio of small, medium, and large campaigns and projects for various areas across Southwest’s business in Customer Experience & Digital
• Ensure critical activities and deliverables are performed on time, within capacity parameters, without error and within agreed upon scope
• Build trust across the department and within the team dynamic
• Ensure necessary internal and external communication, while improving overall transparency, reconcile conflicts between the working team, leadership, and outside partners, if necessary, with knowledge of when to provide solutions and when to escalate issues to leadership for resolution
• Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility
• Look for avenues to increase the productivity effectiveness of the teams in any way possible
• Assist team with making appropriate commitments through story selection, task definition
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Skilled at conflict management, motivating, coaching, and leading project teams through unplanned changes
• Skilled in planning, preparing for, and leading meetings
• Skilled at listening, understanding, and succinctly communicating ideas in writing or speaking to project teams, peers, leadership, and senior leadership
• Skilled in presenting to executive level leadership
• Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
• Ability to show attention to detail and accuracy
• Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.
• Skilled in strong organization and communication
• Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter
• Ability to build and maintain relationships at all levels, including across project teams, with peers, leadership, and senior leadership
• Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information

Education

• Required: High School Diploma or GED

Experience

• Advanced level experience, seasoned and specialized knowledge in:
  • Scrum framework and Kanban methods
  • Velocity and flow metrics
  • Techniques for increasing team effectiveness
  • Project management
  • Campaign development

• Preferred: Experience in JIRA/Atlassian Cloud and Adobe Workfront

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guideline

Pay & Benefits:

Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.

• Explore more benefits you’ll love:

*Pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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