Medical Assistant/Medical Receptionist

Job Description

Job Description

  Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking a Medical Assistant/ Receptionist to join our team!  The dual-role professional serves as the main contact for patients. This position blends administrative duties—greeting visitors, handling check-in and check-out, managing multi-line calls, verifying insurance, and scheduling appointments—with clinical tasks such as rooming patients, recording vital signs, documenting medical histories, and assisting providers during visits.

Responsibilities 

• Insurance & Billing: Verify insurance coverage, collect patient copays and cash drawer balancing. 
• Scheduling: Manage multi-line phone systems, answer inquiries, and schedule or reschedule patient appointments 
• Records & Compliance: Scan documents into Electronic Health Records (EHR/EMR), handle medical record releases, and maintain strict adherence to HIPAA regulations 
• Greeting patients and visitors upon arrival, directing them to the appropriate provider or waiting area and notifying providers of patient arrivals
• Providing intake forms and explaining how to complete them
• Retrieving, updating and organizing patient records
• Keeping the reception area and waiting room tidy, comfortable and well organized
• Assist with MA duties, rooming; obtaining vitals and ensuring the chart is up to date for the visit.
• Pre-Charting, ensuring charts are prepared for upcoming visit. 

Qualifications

• BLS Certification or Certified Medical Assistant desired, but but not required.
• Excellent customer service skills
• Strong attention to detail
• We have 4 locations, must be willing to travel (New Haven, Hamden, Guilford and West Haven).