Field Support Clerk

Job Description

Job Description

Field Support Clerk

Location: Tomball, Tx

Description:
The Field Support Clerk supports daily supply chain and operational workflows by accurately processing demand requests, purchase orders, material receipts, and vendor documentation. This role ensures timely entry of goods and services requested by Operations and Maintenance, follows up on monthly service requirements, and maintains visibility of open POs to prevent delays in field activities. The clerk coordinates closely with vendors to troubleshoot delivery issues, obtain missing documents, and resolve discrepancies. By maintaining accurate system records, monitoring transactional workflows, and supporting communication across departments, the Field Support Clerk helps ensure efficient, compliant, and uninterrupted supply chain operations.

Responsibilities

• Create, update, and maintain purchase requisition for goods and services requested by Operations and Maintenance.
• Verify pricing, quantities, service dates, and supporting documentation before PR submission.
• Track monthly service POs to ensure service dates, deliverables, and invoices align with contractual expectations.
• Enter and validate demand requests for goods and services submitted by Operations and Maintenance teams.
• Ensure all requests include correct coding, descriptions, service dates, and required documentation.
• Prioritize urgent operational needs and escalate delays or incomplete requests.
• Process receiving entries for goods and services in the ERP system once the PO and supporting documents are provided.
• Validate delivery tickets, packing slips, and service reports for accuracy and compliance.
• Follow up with vendors and field personnel to obtain missing documentation needed for receiving and resolve any discrepancies.
• Communicate directly with vendors to troubleshoot issues such as delayed deliveries, incorrect shipments, missing documentation, or service discrepancies.
• Escalate recurring vendor issues to Supply Chain leadership for corrective action.
• Maintain professional, solution-oriented communication to support strong vendor relationships.
• Maintain accurate and timely data entry across supply chain systems.
• Identify data gaps or process issues and escalate as appropriate.
• Serve as a point of contact for internal stakeholders regarding PO status, receiving issues, and vendor troubleshooting.
• Provide clear, professional communication to ensure alignment across Operations, Maintenance, and Supply Chain teams.
• Ensure all transactions follow company policies, SOX controls, and supply chain procedures.
• Participate in process improvement initiatives to enhance efficiency and accuracy.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of receiving, shipping, warehouse, or inventory control experience.
• Minimum of two (2) years of data entry experience in a fast-paced business environment.
• Strong knowledge of Microsoft Office applications, including Word and Excel.
• Experience working with computerized inventory, purchasing, or enterprise resource planning (ERP) systems preferred.
• Excellent attention to detail with the ability to accurately verify and process documentation.
• Strong organizational, time-management, and multitasking skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred qualifications: 

• Demonstrated ability to establish and maintain positive working relationships with team members, management, vendors, and employees across all departments.
• Ability to exercise sound judgment and make decisions that align with company policies, procedures, and business objectives.
• Strong oral and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Proven ability work independently while contribution effectively within a team environment.
• Strong problem-solving skills and the ability identify and resolve discrepancies in a timely manner.
• Experience supporting purchasing, receiving, inventory control, or supply chain operations is preferred.
• Proficiency in maintaining accurate records and managing confidential business information with discretion.

Behavioral competencies:

• Proven ability to prioritize tasks, manage competing demands, and maintain a high level of accuracy and diligence.
• Excellent teamwork skills with the ability to collaborate effectively across departments and functions.
• Strong understanding of supply chain, purchasing, receiving and inventory processes.
• Ability to build and maintain positive working relationships with internal customers, external customers and suppliers, carriers, and service providers.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally
• Demonstrated ability to manage multiple priorities, meet deadlines, and perform effectively in a demanding environment.
• Ability to work independently with minimal supervision while exercising sound judgment and initiative
• Initiative-taking and results-oriented, with the ability to manage multiple projects and assignments simultaneously.
• Strong people skills and a customer-service mindset when interacting with employees, vendors, or operations personnel.
• Proficient in data entry, recordkeeping, and the use of computer systems.
• Commitment to maintaining accuracy, confidentiality, and compliance with company policies and procedures.

Technical competencies:

•    Accurate and efficient data entry 
•    Data validation and verification 
•    Database maintenance and updating 
•    Record management and filing systems