Receptionist

Job Description

Job Description

Join the Vantage West Springfield Team!

The receptionist is responsible for providing general office support with a variety of clerical activities including but not limited to customer service, answering and directing calls to appropriate associates, mail distribution and requisition of supplies. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers and directs the callers to the appropriate associates directing to voicemail and taking messages when required.

• Greets and directs visitors to the company.

• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.

• Receives sorts and forwards incoming mail. Maintains and routes publications.

• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Assists in the ordering, receiving, stocking and distribution of office supplies.

• May also assist with other related clerical duties such as photocopying, faxing, filing and collating.

• Applies “5 Star” customer service approach in all aspects of job.

• Actively supports Bear Mountain commitment to providing “5 Star” service on all quality objectives, with an emphasis on continual improvement.

• Adheres to all company policies, procedures, and standards of conduct.

• Reports to the appropriate managers any known or suspected violations of policy and procedures, regulations or standards of conduct.

• Performs additional duties as assigned.

POSITION REQUIREMENTS:

• High school diploma or equivalent (GED) required.

• 6 months to 1 year of relevant experience and/or training preferred

• Strong organizational skills required.

• Excellent verbal and written communication skills. Must possess exceptional interpersonal skills.

• Ability to work independently on assigned tasks as well as to accept direction on given assignments.

• Ability to work with Microsoft Office and other software programs. Demonstrated keyboarding skills required.