Client Advisor - Saks Beverly Hills

Summary The Client Advisor serves as a trusted brand ambassador responsible for delivering best-in-class client service while achieving individual sales goals. The role focuses on cultivating and growing a personal client portfolio through personalized outreach, product expertise, and thoughtful styling. The Client Advisor contributes to overall boutique performance with a strategic, client‑centric approach. Responsibilities Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value. Achieve and exceed individual sales goals and KPIs, including sales volume, units per transaction, and average dollar per transaction. Provide outstanding client service in person, over the phone, and via electronic communication, including appointment setting and follow‑up. Leverage deep product knowledge and brand storytelling to deliver tailored recommendations and memorable client experiences. Support merchandising, visual standards, floor moves, and housekeeping to maintain boutique excellence. Locate merchandise at other boutiques, accurately process charge‑send sales, and manage individual stock assignments. Participate in inventory and cycle counts and follow store security and operating procedures. Assist with packaging or wrapping customers’ merchandise when necessary. Requirements At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. Strong drive for results with a passion for fashion, creativity, and the brand. Excellent communication, organization, and follow‑through skills to develop lasting client relationships. Ability to provide exceptional service across in‑person, phone, and electronic channels. Availability to work varied hours, including nights, weekends, and holidays. Ability to stand for extended periods, move and handle boxes and fixtures, and lift at least 30 lbs. Proficiency with phone systems, cash registers, sensors/tag removers, computers, and other store equipment. #J-18808-Ljbffr