Change Management Analyst

Change Management AnalystJob#: 3057506Job Description:Candidates must be U.S. citizens able to obtain and/or maintain a Department of Defense security clearance as a condition and continuation of employment.Change Management AnalystLocation: 100% RemoteEmployment Type: Long Term ContractRole OverviewJoin a high-impact federal modernization initiative supporting the rollout of a new enterprise financial management platform. In this fully remote role, you'll partner with stakeholders across the program to drive user adoption, communications, training, and operational readiness while helping shape a seamless user experience. This is an exciting opportunity to play a visible role in a major transformation effort, influencing how users engage with a critical platform and helping drive long-term program success.ResponsibilitiesLead and execute change management and user adoption activities, including stakeholder communications, release updates, training support, onboarding resources, office hours, and user feedback initiatives.Serve as a primary point of coordination for tool users, guiding them through support processes, request submission, ticket tracking, and escalation paths.Triage and route user questions, issues, enhancement requests, and support needs while maintaining visibility into status, priorities, and items requiring escalation.Develop, maintain, and enhance user-focused documentation, including SOPs, job aids, FAQs, process flows, decision trees, templates, training materials, and knowledge base content.Partner with financial and functional SMEs to document business processes, clarify roles and responsibilities, and translate complex financial or system concepts into clear, actionable guidance.Analyze user feedback, support trends, ticket data, and stakeholder input to identify adoption barriers, training needs, process improvements, and opportunities to enhance the user experience.Prepare reports, dashboards, leadership briefings, meeting materials, and status updates related to adoption progress, stakeholder concerns, support demand, and key actions.Facilitate stakeholder meetings, working sessions, and user forums while documenting decisions, action items, and follow-up activities.Ensure client-facing communications, training materials, and documentation are accurate, timely, accessible, and aligned with established governance standards.QualificationsU.S. Citizen with the ability to obtain and maintain a Public Trust clearance.Bachelor's degree in a related field.6+ years of consulting, change management, organizational readiness, stakeholder engagement, or related experience.Proven experience leading change management initiatives, stakeholder communications, user adoption efforts, and organizational readiness activities.Experience supporting the implementation, adoption, or transformation of enterprise applications, business systems, or operational processes.Experience developing user-focused documentation, including SOPs, job aids, FAQs, process maps, training materials, and stakeholder communications.Strong written and verbal communication skills with the ability to translate complex business, technical, or financial concepts for a variety of audiences.Experience with collaboration and work management tools such as Jira, Confluence, and SharePoint.Ability to work independently, exercise sound judgment, manage competing priorities, and build productive relationships across stakeholder groups.Experience supporting federal government clients; DHS experience preferred.Preferred QualificationsProsci, CCMP, or similar Change Management certification.Experience supporting federal financial systems, modernization initiatives, or business transformation efforts.Familiarity with ServiceNow, Microsoft Dynamics, or similar workflow and case management platforms.Experience supporting software implementations, Agile delivery teams, product management organizations, or technology modernization programs.Experience developing stakeholder engagement strategies, communication plans, training programs, adoption metrics, or user support dashboards.Experience leading customer experience (CX) and change management initiatives for DHS or other federal agencies.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.