Field Service Supervisor-APC

A Field Service Supervisor (FSS) at APC is a highly skilled professional responsible for operating and overseeing equipment in the field to ensure safe, precise, and efficient execution of APC raw material collections. Their primary role is to supervise a team of service technicians and uphold APC safety, quality, and yield metrics with reliability standards for all parts of the blood collection process. Job Duties Conduct inspections of collection systems. Coordinate with APC drying plants and key company representatives to align operations with customer requirements and job specifications. Ensure compliance with safety and quality standards. Troubleshoot and maintain equipment to keep all tools and machinery operating at peak performance. Complete and maintain field documentation, including POR reports, job performance reports, and equipment condition logs. Manage parts inventory, ordering, and management at the equipment warehouse as part of expectations for this position. Provide assistance to Technical Support and Service personnel. Job Requirements Technical background in maintenance with at least 3–5 years of experience, preferably in blood collections. Strong understanding of QHSE (Quality, Health, Safety, Environment) policies and ability to enforce safety protocols on the job site. Knowledge of OEM standards; able to read and apply OEM running procedures for various pieces of equipment. Experience with parts warehouse inventory management and upkeep. Critical thinking skills: quick decision‑making and troubleshooting capabilities to ensure job success, cost effectiveness, and minimize downtime. Ability to travel to APC suppliers and production facilities up to 40% of the time. Willingness to work daily and extended hours when necessary, including weekends and holidays. Supervisor Role Operate and oversee all field equipment to ensure safe, efficient, and high‑quality execution of all APC collection sites, including GEA/Alpha Laval self‑cleaning centrifuges, heat exchangers, chillers, pumps, and other parts, with knowledge of ordering parts. Ensure all tasks are conducted in strict accordance with OEM specifications, company procedures, and customer expectations, maintaining the highest standards of safety, quality, and performance. Lead and/or direct field crews during on‑site environmental service projects, ensuring safe, timely, and efficient execution under the direction of the Field Technician Services Manager. Lead by example and routinely perform technician duties alongside teams. Train, mentor, and support field technicians by reinforcing safety practices, technical skills, and performance standards. Maintain professional communication with clients onsite, providing updates on job status and ensuring alignment with project scope and expectations. Serve as the primary on‑site company representative when the Field Technician Services Manager is off‑site, supporting client satisfaction and field decision‑making. Complete and submit all required job documentation accurately and on time, including Daily Work Forms and Document Change Forms for project delays or changes. Evaluate and report on client requests for additional or unscheduled work and coordinate with internal teams for review and next steps. Oversee housekeeping and equipment organization at job sites and the facility, ensuring tools, vehicles, and work areas are clean, safe, and ready for use. #J-18808-Ljbffr LGI foundation