Sr Manager Fulfillment Operations

Position Overview We are seeking an experienced and highly motivated operations leader to join our team. This role is responsible for overseeing all fulfillment operations—ensuring efficiency, productivity, and adherence to company policies—across omni‑channel fulfillment including D2C, B2B, and FBA. The ideal candidate is a systems‑driven leader with a proven track record managing complex operations, building scalable processes, and driving measurable improvement. Key Responsibilities 1. Fulfillment Operations Leadership Oversee end‑to‑end fulfillment operations including order processing, inventory management, and shipping logistics across D2C, B2B, and FBA channels Provide leadership and direction to the operations team, fostering a positive and accountable work environment Set clear goals and objectives tied to operational KPIs; monitor performance to ensure targets are met Manage resources effectively—personnel, equipment, and materials—within budgetary constraints Establish and maintain a healthy and safe work environment onsite 2. Inventory Control & Quality Assurance Own inventory accuracy and quality standards across inbound, storage, and outbound operations Manage cycle count programs, variance resolution, and inventory accuracy targets Develop and enforce QA protocols; investigate discrepancies and implement root cause solutions Own WMS accuracy including bin management, lot tracking, and system reconciliation Partner with Supply & Demand Planning to ensure inventory data integrity 3. FBA Prep & Shipments Own end‑to‑end FBA prep operations including labeling, packaging, and shipment creation Maintain SOPs aligned with Amazon compliance requirements to minimize chargebacks Optimize FBA shipment planning in coordination with Amazon and Supply Chain teams Track performance metrics including throughput, accuracy, and cost per unit 4. Returns & Reverse Logistics Own end‑to‑end returns operations including receiving, inspection, disposition, and system updates Develop SOPs and quality standards for grading and disposition Build reporting on return rates, reasons, recovery rates, and cycle time Partner with Customer Service and Ecommerce teams on return execution and process improvement 5. Process Improvement & Systems Identify areas for operational improvement and implement solutions to streamline processes, reduce costs, and enhance efficiency Partner with IT on WMS enhancements, system integrations, and automation opportunities Develop, maintain, and regularly update SOPs across all owned functions Maintain CI project tracking with defined ownership, timelines, and measurable results Conduct regular audits and assessments to identify compliance gaps and implement corrective measures 6. Reporting & Cross‑Functional Collaboration Prepare regular reports on operational performance—key metrics, trends, and improvement areas—for senior management Foster open communication channels within the operations team and across departments Ensure compliance with all relevant laws, regulations, and industry standards Collaborate with procurement, warehouse, and planning teams to ensure seamless order fulfillment and inventory accuracy Qualifications Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field 5+ years of experience in warehouse operations, fulfillment, or supply chain management Proven track record managing complex operational tasks with strong leadership and accountability Hands‑on experience with WMS platforms (NetSuite preferred) Familiarity with Amazon FBA requirements and compliance standards Strong analytical skills—ability to measure, communicate, and drive performance improvements Excellent communication and interpersonal skills; ability to collaborate across all levels Proven ability to build SOPs and improve operational workflows in a fast‑paced environment Preferred Qualifications Experience with Lean, Six Sigma, or continuous improvement methodologies Experience in high‑growth eCommerce or omnichannel environments Experience in international distribution and 3PL leadership Strong systems mindset with experience driving automation or tooling improvements What Success Looks Like High inventory accuracy and strong system integrity across all channels Reduced FBA compliance issues and improved shipment efficiency Faster returns processing with improved recovery rates Documented SOPs and scalable processes across all owned functions Measurable improvements from continuous improvement initiatives A high‑performing, accountable operations team with clear growth paths Benefits & Perks Competitive Pay 100% Employer Paid: Medical, Dental, and Vision 100% Employer Paid: Short‑term & Long‑term Disability and Life Insurance (employee + spouse/dependents) 401(k) with up to 4% employer match Health Savings Account (HSA) employee option Paid Time Off (PTO) Company Paid Holidays Life Flight Program (Voluntary) Employee Assistance Program 50% Employee Discount on Gymreapers.com On‑site gym at our newly renovated HQ Equal Opportunity Statement Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by federal, state, or local law. #J-18808-Ljbffr Gymreapers