Program Support Specialist - Coho

Job Description

Job Description

Description:

The Maintenance, Repair and Overhaul (MRO)/Maintenance, Repair and Overhaul – Supply (MRO-S) Functional Management Office (FMO) requires the support of a Program Support Specialist to join the team with our partners at Coho Consulting Group. This is a mission-support role requiring a versatile professional to bridge business operations, data management and direct user support. The candidate will assist facilitating site activations, support organizational change management (OCM), and build data-driven dashboards. The candidate will be involved in supporting day-to-day operational cadence, process improvement, executive reporting via slide decks and SharePoint management, and be involved in technical trouble shooting in a dynamic program office environment. This position supports a team implementing MRO/MRO-S capabilities at an Air Logistics Complex (ALC).

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following core responsibilities in areas of: Organizational Change and Site Activation; Business Operations & Knowledge Management; Data Analysis & Dashboarding. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Supports planning for and assists in coordinating site activation logistics, implementation go-live, expansion, and test activities at the ALC.
• Assists in drafting and executing OCM strategies to ensure smooth technology and process transitions for end users at the ALC site.
• Develops, formats, and maintains executive-level slide decks and briefings as directed. 
• Manages, structures, and administers program SharePoint sites to ensure effective Knowledge sharing.
• Extracts and aggregates program data. Builds and maintains interactive dashboards (e.g. Power BI, Tableau) to track mission metrics, ticket volumes and operational readiness.
• Act as secondary/supporting point of contact for implementation activities at the ALC.
• Analyze and make recommendations to meet mission needs.
• As required, work with internal team, stakeholders, users, and external organizations for go-live and testing activities.
• Applies technical knowledge to support various teams in any activities as required.
• Works with and coordinates efforts with team members from other ALCs as needed and directed.

Competencies:

To perform the job successfully, an individual should demonstrate the following.

• Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.
• Communications – Clearly expresses ideas and thoughts both verbally and in written form. Exhibits good listening and comprehension skills. Ability to keep others adequately informed while selecting and using appropriate communication methods . Solid presentation skills, ability to respond and think on your feet.
• Planning/Organizing – Ability to prioritize and plan work activities while using time efficiently. Ability to help others set and organize plans, schedules and tasks. Comfortable with establishing realistic action plans and tracking goals and objectives. Basic understanding of project management skills such as project planning, scheduling, and risk management.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; ability to develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics and uncertainty.

Work Environment and Physical Demands:

The work environment and physical demands are representative of those an employee may encounter in this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise is typical in this environment. Regular ability to talk and hear is required.
• Ability to remain in a sitting/stationary position for 50%+ of time, use hands to handle or feel.
• Ability to operate a computer constantly.
• Employee is often required to stand, walk, and reach with hands/arms.
• Employee may occasionally lift and/or move objects up to 25 pounds.
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not an all-inclusive list of duties and standards of the position. Employee will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Requirements:

The qualifications listed below are representative of requirements. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• 3+ years of experience with and an understanding of Air Force Depot Maintenance systems, organizations, roles and work is highly desired.

Technical Tools:

• Strong experience with Microsoft Office 365 suite software and tools. Specifically, Outlook, MSWord, advanced PowerPoint, and Excel
• Experience and proficiency in data visualization tools such as Visio.
• Proficiency in SharePoint administration
• Experience with Information Technology system implementations.

Communications and Organizational Ability:  

• Ability to clearly communicate technical issues to various teams, organizations, and multiple levels of stakeholders.
• Excellent organizational and interpersonal skills

Mathematical Ability: Basic skills required.

Reasoning Ability: 

• Strong analytical, problem-solving skills. 
• Demonstrated ability to analyze problems/issues, gather data and information, evaluate, and recommend alternative solutions.

Certificates and Licenses: N/A