Department Supervisor - Stonewood Center Downey

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities: Customer Sales & Profit Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths and identify commercial opportunities, working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team can work towards actively promoting and selling products to customers. Follow up that your team is actively promoting the Customer Loyalty App (Hello Member) and in-store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled in a correct way. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate with planning and teamwork with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back‑of‑house including stockroom areas. Ensure high‑fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Maintain best practice for any in‑store OMNI Services & in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc). Secure a strong balance and the maintenance of price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store. Update and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc). Be responsible for opening & closing of the store daily. Who You Are Emerging leader who enjoys taking responsibility. Ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition to be truly customer‑centric. Why You’ll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. Access to a large global talent community where career growth and aspirations have no limits. We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community. Express your personal style with an employee discount at H&M, Other Stories, and COS. Compensation Compensation: expected base salary range is 21.70-25.28 hourly. EEOC Code: SLS Pay Status: Non‑Exempt, Hourly Equal Opportunity Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Inclusion & Diversity H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases. Location 251 Stonewood Street, Downey, United States #J-18808-Ljbffr H & M Hennes & Mauritz Gruppe