RETAIL COMPUTER TECHNICIAN

MICRO CENTER is the nation’s leading computer and electronic device big‑box retailer with an industry‑leading 40,000+ selection of premier computer products and knowledgeable staff. We value passion, energy, and commitment to customer service and long‑term relationships. Position: Retail Computer Technician. Compensation starts at $15.15/hour base pay with productivity incentives up to $35/hour. Responsibilities Provide in‑person consultations and troubleshooting to customers at the service counter on a variety of computers and retail products. Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions. Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile phones, TVs, and monitors. Assemble custom computers sold by the BYO sales team. Use technical manuals and support resources while maintaining technical and vendor certifications. Maintain a cash till, handle transactions, and keep the department clean and inventory accurate. Provide timely, accurate information to customers via face‑to‑face, telephone, text, and email regarding service status. Education & Experience High school diploma or equivalent with one year of computer service repair or technical customer service experience preferred. CompTIA A+ certification or Apple ACMT/ACiT certification, or ability to obtain certification within 90 days of hire (Apple certifications highly desirable). Excellent communication and interpersonal skills with ability to multi‑task and adjust priorities. Physical requirements: lift up to 50 lbs., stand for prolonged periods. Shifts include before/after store open, mornings, nights, weekends, and holidays. Benefits Medical, Dental, and Vision coverage for regular full‑time associates. Flexible schedules and competitive pay. Employee discount including Friends & Family program. Tuition reimbursement and education discounts. Paid time off for regular associates. 401(k) plan with company match. Vendor and company job training. Career advancement opportunities. Growth Opportunities At Micro Center, we empower employees to set high goals and blaze their own trails. Success and growth stem from hard work, loyalty, competitive spirit, and unwavering commitment to customers. Micro Center is an Equal Opportunity Employer. #J-18808-Ljbffr Micro Center