Patient Accounting Coordinator 4

Job Title Patient Accounting Coordinator 4 Department Health System Shared Services | Patient Accounting Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow‑up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary Patient Accounting Coordinator is responsible for all aspects of patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include, but are not limited to: payment posting, cash reconciliation, refund/credit processing, insurance follow‑up, customer service in a call center setting, self‑pay collections, or claim submission. Minimum Education Required High School diploma or GED. PC knowledge and interpersonal, verbal, and written communication skills. Minimum 6 months experience in customer service or a healthcare environment. Associate degree in a relevant field may be preferred. 4 years of relevant experience required. Preferred Bachelor's Degree and at least 2 years experience in a healthcare setting, existing revenue cycle department or customer service role; 6 months or more experience in financial operations, banking or collections and demonstrated success of meeting standards established by previous employer; 2 years or more experience using PCs, websites, and Microsoft Office products, with emphasis on Word & Excel; demonstrated interpersonal, verbal & written communication skills; ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalating to upper management when appropriate; works independently and collaboratively with others, and identifies opportunities for new work; self‑motivated, dependable, detail oriented, highly organized and able to perform with a high level of accuracy; critical thinking/problem‑solving skills; manages tasks, routes appropriately without involvement of supervisor; ability to multi‑task and independently prioritize tasks; effectively communicate issues to management, including payer, system or escalated account issues as well as develop solutions; assist in special projects assigned by management; provide assistance, coaching and training to staff members, including new hires; experience with managing daily assignments of other staff as well as providing performance feedback; knowledge of Epic, or other EMR, preferred. Location: Ackerman Rd, 660 (0242) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process. The university is an equal opportunity employer, including veterans and disability. #J-18808-Ljbffr Inside Higher Ed