Practice Manager of Operations

Overview Practice Manager of Operations at Lake Juliana Dental Care (Heartland Dental partner) is a leadership role focused on supporting the business needs of the supported dental office and fostering a collaborative, patient-centered culture. Why Heartland Dental? Heartland Dental believes that exceptional lifetime care for patients comes from hiring and growing leaders who support the business needs of each supported dental office and foster strong teamwork. As a Practice Manager of Operations, you will work in an environment that encourages learning, team cohesion, and putting patients first. As a Practice Manager of Operations , you will be a valued business partner to the Doctor. This leadership role guides and supports the team to provide the best patient care to the community. Heartland Dental aims to hire and grow leaders who strengthen the practice and promote camaraderie and support, with patients first and ongoing learning as core values. More about the role Strive toward mastery of the role by prioritizing and completing all PMO Training to develop technical, commitment, and leadership skills Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality) Ensure goals and priorities of Doctors and teams are achieved through servant leadership Bell Leadership Training every 18-24 months Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles Focus and prioritize efforts of the team to support the Doctor in achieving their Top 10 Professional goals Create alignment with the doctor through daily one-on-ones, morning huddles, and weekly touch points discussing communication, connection, and support needed Commit to serving as a business partner for the Doctor, collaborating on quarterly and annual financial goals Help the Doctor prioritize, plan, and block schedule for continuing education through Doctor Education and Leadership programs Understand the benefits and metrics of DMP and help the Doctor monitor progress Identify and support future team growth by selecting candidates (BA, DA, Hygienists) who are an 80% match for both the position and the practice Partner with Doctors to identify skills needed for open positions and build the proper selection team within the practice Successfully onboard new team members through partnerships with recruiting and the support office Support team members in prioritizing and planning their training through Core Essentials and beyond for growth in their roles What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO Continuing education to develop your potential and be a true business partner to supported Doctors Access to an expansive network of mentors and networking opportunities Top-quality technology to assist in daily responsibilities for greater efficiency and exceptional patient care Minimum Qualifications Associate’s or Bachelor’s degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.) Experience working in a fast-paced and customer-centric environment Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies Excellent communication, leadership, coaching, and conflict resolution skills Trustworthy; maintain patient confidentiality and team ethics Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved) As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN. Who is Heartland Dental? As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. Heartland Dental is committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment. #J-18808-Ljbffr