Recycling Contract Specialist

Summary The hiring salary range is $59,172.65 - $65,085.42 annually, commensurate with education and experience. Charles County Government is seeking an experienced Recycling Contract Specialist to plan, direct, coordinate, and supervise municipal solid waste collection. Specialist will act as the liaison between the County and curbside recycling and yard waste collection contractors and yard waste processing contractor. Essential Job Functions Plans, directs, coordinates, and supervises municipal solid waste collection through oversight of contracted activities and personnel. Acts as a liaison between the County and curbside collection contractors and yard waste processing contractor. Manages and oversees contractor route supervisors of the curbside collection programs. Ensures compliance of contract specifications through a detailed knowledge of curbside recycling collection, yard waste collection, and yard waste processing contracts. Uses global positioning system (GPS) devices and software to remotely monitor and track contractor performance. Maintains records of all recycling activities, including transport and processing of collected materials. Prepares reports on participation. Verifies contractors submit required documents and deliverables. Analyzes work performance and reviews invoices or reports to assess the completeness and adequacy of the items received or work performed. Completes monthly performance evaluation of collection contractors. Calculates performance fines based on service issues, customer complaints, safety concerns, and associated contract specifications. Repairs, replaces, and delivers recycling carts. Performs asset management of recycling carts to include properly inventorying, storing, and tracking the assets. Maintains the recycling cart inventory in a web‑based asset management software. Maintains accurate street listing and house counts for recycling and yard waste collection. Manages the web‑based customer service database that documents all service‑related interactions and facilitates communication between collection contractors and Department of Public Works staff. Ensures data entered by users is accurate, complete, and agrees with information maintained for recycling and yard waste collection such as address and route information. Works with the Department of Fiscal and Administrative Services, Information Technology Division to ensure functionality of customer service database for call takers, managers, and collection contractors. Responds to public inquiries regarding curbside collection, complaints, and expansion requests as well as customer inquiries regarding all Environmental Resources programs and related matters. Plans expansion of curbside collection programs based on population growth, budget restraints, and feasibility of service. Enforces Apartment Building and Condominium Recycling as mandated by the State. Assists Superintendent with contract procurement, modifications, and revisions. Conducts outreach which includes creating social media posts, designing mailers or postcards, and visits with schools, non‑profits, and other civic groups to promote recycling, waste reduction, and litter abatement. Plans and conducts special programs as assigned. Works with the Media Services on promotion of programs. Qualifications, Knowledge, Skills, and Abilities Associate degree in Business Administration or related field. Four (4) years of experience in the recycling and waste reduction field, or an equivalent combination of education, experience, and training. Must possess a valid driver's license. PLEASE NOTE: THIS IS A SAFETY SENSITIVE POSITION, AND EMPLOYEES IN THIS POSITION ARE SUBJECT TO RANDOM DRUG AND ALCOHOL SCREENING. Subject to work on weekends. Subject to call back in emergencies. Work is subject to frequent interruptions. Knowledge of the Code of Maryland Regulations (COMAR) and State mandated recycling programs. Knowledge of the management, oversight, and trends of recycling or waste reduction programs. Knowledge of contract oversight techniques and best practices. Knowledge of County and landfill policies and procedures, standard operational practices, and safety regulations. Knowledge of customer service and quality standards. Knowledge of general office procedures and the use of computers, calculators, software, and other office equipment. Ability to effectively manage conflict and resolve disputes. Ability to successfully communicate, both orally and in writing. Ability to actively listen to customers, coworkers, and supervisors. Ability to establish and maintain effective working relationships. Skill to use logic and reasoning to identify the strengths and weaknesses of alternative solutions. Skill to prepare accurate records and reports. Skill to safely operate vehicles, equipment, tools, and personal protective equipment. Physical Demands The work is mostly sedentary with periods of light physical activity. Typical positions require employees to walk or stand for long periods; lift and carry up to 20 pounds; climb stairs; bend; reach, hold, grasp, and turn objects; and use fingers to operate computer or typewriter keyboards. The work requires the ability to speak normally and to use normal or aided vision and hearing. Work Environment Principal duties of this job are performed in a general office environment with some work in the field. Employee may be outside during inclement weather. Additional Information Department/Division: Public Works Facilities/Environmental Resources Pay Grade: 112 FLSA Status: Non‑Exempt Telework Eligible: Yes Reports To: Recycling and Litter Control Superintendent. May temporarily report to other supervisory personnel. Supervises: Contractors that perform curbside recycling, curbside yard waste, curbside subscription yard waste, and yard waste processing activities. #J-18808-Ljbffr Wasterecycling