Applications Support & User Access Specialist

Duties Description The Information Technology Specialist 2 supports the Justice Center’s primary applications by helping staff effectively use the system in their day-to-day work. This role serves as a point of contact for users, resolving issues, managing system access, and supporting the ongoing use of the system throughout the agency. Job Duties Provide application support to users via phone and email; troubleshoot and resolve issues or elevate, as appropriate. Create, update, and deactivate user accounts in accordance with established policies and procedures. Assign and maintain appropriate system access based on user roles and responsibilities. Document and track user issues to ensure timely resolution and identify recurring problems. Develop and maintain user documentation, including job aids and reference materials. Assist with application updates by performing basic testing and validation activities. Communicate with users and internal staff to provide updates, clarify issues, and ensure resolution. Identify and communicate recurring issues or system concerns to appropriate staff. Support day-to-day system operations to ensure availability and usability for agency staff. Minimum Qualifications Open Competitive: A Bachelor's or higher level degree in Computer Science, Computer Information Systems, Management Information Systems, or a related degree with eighteen credit hours in Computer Science, OR a total of four years of experience in the following computer related areas: network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing. Benefits Holiday & Paid Time Off Public Service Loan Forgiveness (PSLF) Pension from New York State Employees’ Retirement System Affordable Health Care options Family dental and vision benefits at no additional cost NYS Deferred Compensation plan Access to NY 529 College Savings Program Telecommuting Policy Employees are required to apply and obtain approval through management to telecommute according to the Justice Center’s Telecommuting Program Guidelines. Fingerprinting Policy When a job offer is accepted, the employee may be required to be fingerprinted and pay the cost of the fingerprinting fee. Agency Overview The New York State Justice Center for the Protection of People with Special Needs is charged with protecting over one million New Yorkers under the care or jurisdiction across six State Oversight Agencies. Equal Opportunity The New York State Justice Center for the Protection of People with Special Needs is an equal opportunity/affirmative action employer. Our agency does not discriminate based upon age, race, creed/religion, color, national origin, sexual orientation, gender identity or expression, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, prior arrest or conviction record, citizenship/immigration status, or any other applicable legally protected characteristics. The Justice Center is committed to creating and sustaining a culture of inclusion while continuing to build a diverse workforce. Our agency seeks candidates dedicated to working in and contributing to an environment of inclusion that affirms and celebrates the backgrounds, learned and lived experiences, whole identities, and individual perspectives of our staff. Accommodations The New York State Justice Center for the Protection of People with Special Needs provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Human Resources via email at View email address on click.appcast.io. #J-18808-Ljbffr New York State Justice Center for the Protection of People with Special Needs