Retail Operations Planner (CPG)

Retail Operations Planner

Honest is kicking off the search for a Retail Operations Planner! In this role you will be responsible for all account servicing responsibilities for our big box and boutique accounts. You'll also help us scale our fast-growing retail business by providing the best customer service experience for our retail customers.

What you'll do:

• Manage retail order processing and fulfillment in alignment with company and customer standards
• Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables)
• Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution
• Provide order management analysis
• Provide positive experiences that strengthen business relationships with our customers
• Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements
• Returns Processing: Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy
• Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements
• Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed
• Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales
• Work closely with Sales to meet revenue recognition goals and track AOP performance
• Partner with Cross Functional Teams to discuss feasibility and launch new customers

You'll love this job if you're:

• Numbers-driven and analytical. Data doesn't scare you!
• Dedicated and fast-moving. You're known to operate with passion, urgency, focus, and discipline
• Calm and confident. You always maintain a friendly disposition -- even (and especially) under pressure
• Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

What you'll need:

• 3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry
• Prior experience in retail execution / planning, customer service, and logistics
• Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements
• Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management
• Strong analytical skills with advanced knowledge of Excel
• Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS
• Strong communication and analytical skills with the ability to prioritize effectively

Compensation

The pay range for this role is $33.65 - $39.00/hr. Actual compensation is based on many factors including but not limited to depth of experience, skill level, ability, knowledge, education, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.

The total rewards package for this position may also include base, annual incentive plan, benefits, retirement plan, equity, and Employee Stock Purchase Plan.

Benefits & Perks

At Honest, we're all about investing in our people. We're dedicated to providing a benefits package that supports your well-being, growth, and balance. Check out our benefits and perks we offer to help you thrive both in and out of the office:

• Comprehensive Health & Wellness : We've got you covered with top-tier health, dental, and vision plans to keep you and your family feeling great.
• 401k with Company Match : Your future matters to us. We match your 401k contributions to help you secure a strong financial future.
• Wellness & Fitness : Stay healthy with a monthly fitness reimbursement and, for those in our Playa Vista office, an onsite gym to keep you active and energized.
• Work-Life Balance : We value your time. We provide a generous and flexible vacation policy to relax, recharge, and spend time on what matters most.
• Family-Friendly Leave : Growing your family? We offer generous maternity and paternity leave to support you during this exciting journey.
• Ownership & Equity : Ownership isn't just a mindset hereit's real. Every full time employee is granted equity, giving you a direct stake in our future. When we win, you win.
• Education Reimbursement : We're committed to your growthwhether it's for professional development or a new passion, we offer education reimbursement to help you learn and level up.
• Pet Insurance : We love your furry family members too! Our pet insurance ensures your pets are taken care of, because they're part of the family.

Please note: Benefits offerings may vary based on the position and geographic location.