Medical Assistant (MA)

STGi is currently seeking a Medical Assistant to provide services at our Community Based Outpatient Clinic (CBOC).

JOB SUMMARY:

The general duty of the Medical Assistant is to provide a wide variety of clinical and administrative medical care under the direction of the CBOC Clinic Manager, Patient Aligned Care Team (PACT) Provider and STGi Program Manager.

ESSENTIAL FUNCTIONS:

• Works with the PACT team to check-in/check-out patients.
• Documents all pertinent information and completes the VISTA Clinical Reminder Program as outlined by the site-specific VAMC for compliance of the Performance Measures.
• Documents all pertinent patient information in their medical records and VISTA to demonstrate quality care delivery and promote continuity of care.
• Assures patients are informed regarding their plan of care, including lab and diagnostic test results as needed.
• Performs medication administration techniques per facility protocols, and state regulations, as prescribed by PACT Provider.
• Performs a range of medical assistant procedures, including dressing changes, suture removal, wound irrigation, ECGs, venipunctures, administer medication oral and intermuscular.
• Prepares patients for laboratory procedures and examinations by providing information and instructions, while assisting the Primary Care Provider and RN Care Manager upon request.
• Participates in all staff meetings and PACT huddles.
• Performs cardiopulmonary resuscitation (CPR) and assists during respiratory and cardiac arrest procedures.
• Sets up and operates therapeutic and emergency equipment, including monitor, EKG, oxygen, automatic electronic defibrillator (AED), and portable suction.
• Maintains universal precautions and infection control practices.
• Provides health educational materials and resources to patients and their families for informational purposes.
• Participates in the ongoing Performance Improvement Program between STGi, its Subcontractor(s), and the Veteran Affairs Medical Center (VAMC).
• Assists in ensuring that all required reports are completed in an accurate and complete fashion.
• Assists the CBOC Clinic Manager and other staff in maintaining the clinic compliance with all federal, state, local, JCAHO, OSHA, Veteran Affairs, STGi VA Program and Subcontractor safety and operational regulations, directives, and standards.
• Assists the RN Care Manager in ensuring all patient information on access/wait time documentation is complete and accurate.
• Maintains confidentiality of all information and support patients' privacy, rights, and safety.
• Applies the basic concepts of customer service techniques, cultural diversity and age-specific characteristics.
• Assists in scheduling patients for initial and follow-up appointments in accordance to the VA access standards and the patient's medical necessity.
• Provides general clerical/administrative support coordination work for the unit.
• Performs other work-related duties as assigned.