Service Technician

Service Technician

Charleson is now recruiting for a Commercial Security Service Technician that has experience servicing and programming commercial electronic security devices primarily Video Systems, Access Control devices and software, IP Cameras, Intrusion Detection, Video Analytics, IP network systems and overall commercial security systems.

Salary: The starting hourly wage ranges from $35.00 to $40.00, non-exempt, commensurate with skills, product knowledge and experience. Benefits: Our benefits include medical, dental, vision, prescription coverage, life and disability, 401(k) match plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle. Why join Security 101? Competitive compensation. Industry-leading security products, solutions and support. Growth opportunities in a dynamic, expanding company. A team-oriented culture that values high performance.

Our benefits include medical, dental, vision, prescription coverage, 401(k) plan, paid holidays, PTO and more. We will also provide you with a cell phone, laptop, and work vehicle.

Skills/Abilities:

The Right Candidate:

• Must have a minimum of 3 years' experience servicing and programming commercial access control, IP-based video systems and intrusion alarm systems.
• Must have a minimum of 3 years' experience in troubleshooting and programming networked access control and IP video systems, including working on the customer's network.
• Alternative experience such as a multi-site Network Support Specialist or similar.
• Ability to support customer systems via remote diagnostics with professionalism.
• Knowledge and practical experience with the internet and networking is essential.
• Must be able to work independently and resolve problems to our customer's satisfaction.
• Must possess a valid driving license and clean MVR.

Current certification or proficiency in one of the following is a plus:

• Access Control: Genetec, Software House, Lenel/S2, OpenPath.
• Video: Axis, Exacq, Milestone, Genetec, Avigilon, Hanwha, IPConfigure.
• Locking Hardware: Mechanical/Electromechanical, Assa Abloy, Von Duprin, Adams Rite etc.

Responsibilities:

• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision. System knowledge of access control, IP video surveillance, intrusion, and visitor management, as related to card access technology.
• Working knowledge that includes the ability to set up and perform diagnostics and troubleshooting on a LAN familiar with tools like "WireShark" and other network scanning tools. Is a PLUS!
• Familiarization and working knowledge of integrating systems using a manufacturer's Software Development Kit (SDK) or API. Is a PLUS!
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control devices.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.

Education:

• High School (or GED) minimum requirement
• Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment. #LI-DNI