Telecommunications Operator

Job Description

Responsible for operating the organization's central switchboard to answer and route incoming calls, effectively communicating various announcements. Maintains the organizational call directory and updates records of toll charges on various calls. May perform clerical tasks like mail or message distribution and processing. Principal Accountabilities: 1. Receives and relays internal and external calls and provides general information according to policies and procedures. 2. Troubleshoots system issues when needed. 3. Utilizes desk directories, on-call lists, reference guides, and other associated reference materials. 4. Operates beeper and paging system to contact hospital personnel and code team. 5. Communicates codes, alerts, drills, and other announcements according to established policies and procedures, including disaster management plans. 6. Performs other related duties as assigned.

Qualifications

Required: 1. High School Diploma or equivalent. 2. Minimum 1 year of experience in Customer Service or relevant area. Preferred: 1. Experience in switchboard operations/multi-line phone services in a hospital or medical facility. 2. Experience working in a Call Center.

About Us

At Atlantic Health, our promise to our communities is; anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children's Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey's only hospitals to be named among America's 50 Best hospitals by Healthgrades in 2026.
• Named by Becker's Healthcare as one of the "165 Top Places to Work in Healthcare 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Mobile Health is a non-profit corporation dedicated to providing the fastest air and ground medical transportation services.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted: Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

About the Team

Atlantic Mobile Health is a non-profit corporation dedicated to providing the finest air and ground medical transportation services. We offer immediate and emergent response to municipalities and facilities, as well as non-emergency transportation for patients who need stretcher transportation. The MICU is an emergency response unit that augments the basic life-support therapies provided by local first aid squads and fire departments. Our Air and Ground teams provide some of the most advanced care available for scene emergencies and interfacility transport for our most complex and critical patients. The Patient Transfer Center offers a time-saving service for doctors and staff at any hospital who wish to consult with a specialist or initiate a patient transfer into any Atlantic Health Medical Center. The Atlantic Training Center is one of New Jersey's largest providers of emergency medical education, which also offers CPR and First Aid training to community groups, businesses, and the general public.

Job Info

• Job Identification 26097
• Job Category Finance/Accounting/Billing/PFS
• Locations 25 Vreeland Ave, Florham Park, NJ, 07932, US
• Minimum Salary (Hourly Rate) 22.20
• Maximum Salary (Hourly Rate) 22.20
• Assignment Category Per Diem
• Hours per Week 0.01
• Primary Shift Varies
• Work Schedule Variable
• Days and Shifts Varies
• On Call Expectations N/A
• Weekends Expectations Varies
• Department 101000083503 - PFS - Patient Telecommunications
• Division Atlantic Mobile Health
• Specialty Other
• Service Line Other
• Region Corporate
• Salary Admin Plan SER
• Overtime Status NonExempt