Senior Customer Program Manager

Own the full commercial relationship for one of the company’s largest customers, including pricing, trade terms, promotional funding, and contract renewals Build and lead the account's annual and quarterly business plans (joint business planning) directly with the retail partner Own revenue and margin performance for the account, tracking against targets and identifying growth opportunities (new listings, expanded distribution, exclusive SKUs, co-branded promotions) Lead day-to-day negotiations, escalating only strategic decisions (e.g., RFQ’s, annual contract renewal, major margin concessions) to the CCO and ELT Prepare and support the CCO for executive-level engagement with the partner, including QBRs, annual negotiations, and relationship-building touchpoints Coordinate all workstreams tied to the account — product launches, packaging changes, promotional campaigns, seasonal resets, retail media activations — across marketing, supply chain, sales operations, and finance Ensure adherence to the partner's operational requirements (ethical sourcing, EDI/ASN compliance, labeling standards, fulfillment SLAs) Own account-level performance reporting (where available): sell-through, POS/scan data, market share, promotional lift, fill rates Requirements 7+ years of experience in key account management, national accounts, or customer/program management within CPG, consumer products, or retail. Demonstrated experience owning commercial P&L for a major retail or distributor relationship Strong track record managing cross-functional delivery across marketing, supply chain, and finance Experience with retail systems and processes (EDI, POS/scan data, trade promotion management) preferred Excellent executive communication skills — comfortable preparing and supporting C-level engagement Ability to operate with a high degree of autonomy and ownership, without a dedicated sales partner on the account Prior experience working for Starbucks in a category, product, or supply chain role highly desirable. Core Competencies Demonstrates expertise in key account management, including ownership of commercial P&L, cross-functional collaboration, and strategic negotiation. Proven ability to drive revenue growth and manage complex relationships within the consumer products and retail sectors. Highest-signal resume keywords Key Account Management Commercial P&L Ownership Cross-Functional Collaboration Executive Communication Skills Retail Systems Experience Hard Skills Revenue Performance Tracking Joint Business Planning Negotiation Skills Performance Reporting Trade Promotion Management Soft Skills Autonomy Relationship Building Industry Keywords Consumer Products CPG Retail Operational Requirements Ethical Sourcing Tools & Technologies EDI POS/Scan Data Retail Media Activations #J-18808-Ljbffr