Customer Engagement Applications Engineer

Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Job Description/Preferred QualificationsJoin KLA’s Electron Beam Division, a leader in advanced e-beam review and inspection tools for semiconductor manufacturing. Our mission is to serve as the “eyes” of KLA’s product line, delivering high-resolution defect data that helps customers identify and correct process issues quickly and accurately. As an Applications Engineer, you’ll work closely with customers and multi-functional teams to maintain and optimize eBeam tools, develop innovative applications, and drive improvements for next-generation products. This role combines technical expertise with customer engagement, ensuring our tools deliver maximum value in advanced semiconductor fabs.Key Responsibilities:Support, maintain, and troubleshoot eBeam tools in customer environmentsDiagnose tool issues, identify corrective actions, and ensure optimal tool performanceWork closely with service and engineering teams to resolve hardware/software issuesDevelop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capabilityCreate use cases, scope new features, identify issues, and drive bug fixesMaintain strategic customer relationships and assist sales teams with technical assessmentsDevelop and document training materials, and provide technical trainingCollaborate with customers and internal teams to define requirements for future productsQualificationsMS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related fieldExperience in semiconductor fabrication or equivalent educational experienceMinimum 2 years of hands-on SEM review, SEM inspection, or TEM/FIB experienceStrong knowledge of semiconductor process flows and defect typesUnderstanding of electron optics and how electrons interact with a sample to produce SE, BSE, and VC signalsExperience in system-level troubleshooting, diagnostics, and reportingCleanroom experience and semiconductor device characterizationFamiliarity with computer operating systems, networking, and analysis toolsPreferred Skills:Strong customer focus and ability to build collaborative relationshipsMotivation to innovate and proactively deliver exceptional customer outcomesProven technical leadership and problem-solving skillsExperience with Advanced Packaging, Wafer Level Packaging, or C4.Excellent communication, teamwork, and project management skillsAbility to present technical content to diverse audiencesData analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.)Programming (Matlab, LabVIEW, Python, etc.)Minimum QualificationsBS with 2+ years industry experience, MS with relevant experienceBase Pay Range: $83,100.00 - $141,300.00 AnnuallyPrimary Location: USA-OR-Hillsboro-Beaverton-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation.Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to View email address on click.appcast.io to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. SummaryLocation: Hillsboro, ORType: Full time