Community Manager - BTR

Who We Are BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can‑do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go‑ getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us! Pay Range starting at $90,000 Position Summary The Community Manager of Build to Rent Homes is responsible for the successful day-to-day financial, administrative, leasing, marketing and maintenance operations of Community/Communities, while ensuring company standards are achieved and excellent customer service is delivered. The Community Manager will be working remotely, with multiple site visits weekly and running between one and three communities simultaneously. Exhibits strong commitment to the service needs of the internal and external customer. Essential Job Functions Regularly inspects the Community/Communities to ensure company standards are being met; takes appropriate action to establish Community/Communities compliance with safety, industry, and state/city/federal regulations to ensure safe and stable operation of the Community/Communities at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the Community/Communities. Work daily with the maintenance team to confirm move-in dates are aligned within the time frame for potential renters. Gathers, analyzes, and interprets current market and economic trends that may impact the Community/Communities and implements marketing and leasing strategies to achieve the Community/Communities occupancy and revenue goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up to date and proper information as requested. Develops resident retention by communicating and responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow‑up calls to ensure a positive living experience. Manages and coordinates requests for repairs and maintenance and ensures appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units; oversee and ensure that established preventative maintenance programs are implemented, followed and documented per BH program guidelines. Partners with Regional Manager to create operating income/expense budgets that reflect the owners’ objectives for Community/Communities operations, cash flow requirements and leasing strategy; ensures all budgeting guidelines and financial systems relating to purchase order systems as well as expense monitoring and approval are followed as per BH policy; ensures all payables and Purchase Orders for the asset are processed timely and accurately; monitors and reviews all vendor statements balances including balance forwards. Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly in adherence to BH policy; Prepares related weekly/monthly Community/Communities operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial. Hires, trains, supervises, develops, and mentors Community/Communities staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed. Manages on-call responsibilities as needed. Other duties as assigned. Minimum Qualifications/Skills 3–5 years of prior property management experience, preferably in BTR or multifamily. Prior leadership experience required, including experience supervising and developing onsite teams. Strong understanding of property operations, including leasing, occupancy, renewals, delinquency, resident relations, and maintenance oversight. Experience with budgeting, financial performance, expense management, forecasting, and variance reporting. Demonstrated ability to drive occupancy, leasing, and resident retention. Working knowledge of Fair Housing and applicable landlord-tenant laws. Strong organizational and time-management skills with the ability to manage multiple priorities. Experience managing vendors, contracts, and property projects. Ability to effectively manage resident escalations and resolve complex issues. Ability to analyze operational and financial performance and develop action plans as needed. Advanced MS Office Word/Excel and computer technology skills. Property management software experience required; Yardi experience preferred. Strong written and verbal communication skills. Ability to work independently and make sound operational decisions. Ability to travel via car or plane for company-required training/business. High School Diploma or GED required; some college preferred. Where required by law, must have a state leasing license or ability to obtain the required license(s) within the timeframe required by law. Preferred Qualifications BTR experience. Multi‑site property management experience. Proven ability to maintain consistent operational standards and performance across multiple communities. Work Schedule Monday–Friday, with the schedule varying depending on business needs. This will be a multi‑site position, so the Community Manager will need to travel between the assigned communities as needed. Physical Requirements/Environment The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs. Operation of a motor vehicle onsite, if applicable. Exposure to all weather conditions. Lifting at least 20 pounds. BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience. #J-18808-Ljbffr LiveBH