Security Program Manager

Responsibilities

• Partner with Security, SRE, Production Engineering, Operations, and Platform Engineering teams to improve operational readiness and service reliability.
• Develop, maintain, and standardize operational documentation, including runbooks, SOPs, playbooks, and technical procedures.
• Build and manage knowledge management frameworks to ensure operational knowledge is accessible, accurate, and up to date.
• Capture institutional and tribal knowledge, transforming it into scalable, repeatable operational processes.
• Collaborate with engineering and operations teams to document production workflows, incident response procedures, and service recovery processes.
• Support incident management activities by documenting response procedures, escalation paths, and post-incident improvements.
• Identify process improvement opportunities to enhance operational efficiency and reduce operational risk.
• Ensure documentation aligns with security, compliance, and operational best practices.
• Facilitate cross-functional communication between technical and non-technical stakeholders.

Required Skills & Qualifications

• Experience supporting Site Reliability Engineering (SRE), Production Engineering, Operations, or Platform Engineering organizations.
• Strong experience developing and maintaining:
  • Operational Runbooks
  • Standard Operating Procedures (SOPs)
  • Playbooks
  • Knowledge Management Frameworks
• Proven ability to document operational processes and translate complex technical concepts into clear, user-friendly documentation.
• Familiarity with:
  • Incident Management
  • Production Support
  • Monitoring and Alerting
  • Service Reliability and Operational Excellence practices
• Demonstrated ability to capture and operationalize tribal knowledge into standardized, repeatable processes.
• Strong analytical, organizational, and documentation skills.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• Experience working in enterprise security or cloud infrastructure environments.
• Knowledge of ITIL, DevOps, SRE, or operational excellence methodologies.
• Experience with documentation and knowledge management platforms such as Confluence, SharePoint, or similar tools.
• Familiarity with incident management tools such as ServiceNow, Jira, PagerDuty, or Opsgenie.

Preferred Experience

• 8+ years of experience in Program Management, Security Operations, Technical Operations, SRE, Platform Engineering, or related technical environments.
• Proven track record of driving operational improvements, documentation standards, and cross-functional process optimization in large-scale enterprise environments.