Client Service Representative - Entry Level

Job Description Job Description

We partner with charitable organizations to amplify their programs and drive positive change. We're currently seeking a dedicated Client Service Representative to join our expanding team. In this role, you'll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and deliver exceptional customer service. Key Responsibilities:

* Act as the primary contact for all external and internal fundraising inquiries. * Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors. * Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications. * Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance. * Oversee the maintenance of the donor database, including internal training and support to ensure accurate data entry. * Assist the fundraising team with data input, amendments, report generation, and data queries to ensure tasks are prioritized and deadlines are met. * Stay informed on the latest fundraising initiatives and industry news. * Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts.

Requirements:

* A passion for fundraising and a commitment to supporting a great cause; prior experience is a plus but not mandatory. * Exceptional attention to detail and accuracy. * A positive, energetic, and proactive attitude. * Strong problem-solving skills and the ability to take initiative. * Excellent written and verbal communication skills.

Why Join Us?

* Meaningful Impact: Contribute to initiatives that make a real difference in the community. * Collaborative Environment: Work closely with a supportive team that values innovation and dedication. * Professional Growth: Gain experience in fundraising and donor relations while developing your skill set.