It Support Technician

Description The Printing and Publishing is a centralized group which is responsible for the Printer and Copier environment. They own all the printers and copiers in the environment and then provide a service around them which includes: installation, troubleshooting, compiling usage rates, maintenance, moves/adds/change support, and much more. They support roughly 2,000 printers and 13,000 end users. This position will be responsible for overseeing critical administrative functions that support the organization’s operational efficiency and client service delivery. This role serves as a central point of coordination across billing, customer support, procurement, and workflow management. This person will be the main point of contact assuming responsibility for overseeing and coordinating all tasks in the absence of the Manager, ensuring seamless continuity of operations and adherence to organizational standards. Should have experience troubleshooting and maintaining Ricoh and Kyocera printers. The following technologies are utilized in this position and prior experience would be helpful: Salesforce, PowerBI, Crystal Reporting, Microsoft Suite, Photoshop Responsibilities Oversee end-to-end billing operations, including invoice generation, payment tracking, reconciliation, and issue resolution. Coordinate IT customer support activities, ensuring service requests are managed efficiently and aligned with service level expectations. Manage procurement processes for office and IT-related supplies, including vendor coordination and inventory control. Assign, prioritize, and monitor administrative and support workflows to optimize productivity and resource allocation. Act as the designated point of contact in the absence of the Manager, exercising sound judgment and decision-making in overseeing and coordinating the work of others. Evaluate operational performance and implement process improvements to enhance efficiency and service quality. Maintain accurate and compliant records related to billing, support operations, and administrative activities. Collaborate cross-functionally with internal departments to ensure alignment and operational effectiveness. Support the development and enforcement of administrative policies, procedures, and best practices. Skills Desktop, printer support, Windows 10, Troubleshooting, Active directory Top Skills Details Desktop,printer support,Windows 10,Troubleshooting,Active directory Additional Skills & Qualifications Demonstrated experience managing billing operations and coordinating customer service functions. Proven ability to lead, prioritize, and delegate in a dynamic, fast-paced environment. Strong analytical, organizational, and problem-solving capabilities. Excellent verbal and written communication skills. Proficiency with enterprise systems, including CRM, ticketing platforms, and financial software. Case Management & technical support a. Primary contact for Customer Support. b. Triage incoming calls, e-mails and cases; resolve or or c. Monitor and clear Papercut print queues as needed. Administrative Support a. Make recommendations for equipment upgrades as requested b. Data entry for order processing from proposal through delivery and installation. c. Create shared accounts and department funds accounts for PaperCut customers. d. Respond to billing inquiries, service requests, move requests, emergency toner requests. e. Order paper for student printing clusters, track deliveries and reconcile usage quarterly. f. Use Trello and Office 365 to communicate and schedule deliveries and installations. g. Sponsored Identity. Financial Support b. Maintain inventories for equipment supplies, assets for resale and assets on consignment. c. Process PaperCut and Banner refunds. d. Process invoices for payment in Workday. e. Monthly billing audit - collect meters, verify charges, review exceptions and monthly reports - prior to monthly upload to WorkDay. f. Create Journal transactions as needed. Experience Level Expert Level Job Type & Location This is a Contract position based out of New Haven, CT. Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Haven,CT. Application Deadline This position is anticipated to close on Aug 17, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems