Workforce Planning & Reporting Lead
Systems Integration Inc
A leading customer experience services provider in the Washington DC metro area is seeking a Workforce & Reporting Manager to oversee forecasting, staffing, scheduling, and performance reporting for a government-contracted call center. The role ensures efficient use of Customer Service Representatives while meeting service-level requirements. Candidates should have experience in call center workforce management and strong analytical skills, alongside a relevant Bachelor's degree. Successful applicants will support government contracts and conduct operational reporting. #J-18808-Ljbffr Systems Integration, Inc.
Vacancy posted 22 hours ago
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