Communication Center Representative

Position Summary: Under the supervision of the communication center supervisor, the representative independently performs the following duties: manages and maintains switchboard and phone coverage functions, responsible for overhead and on call staff, and manages emergency maintenance panels; serves as a team player in all areas of HaysMed and represents a positive role model for other associates.

Responsibilities:

• Answers phones, screens and directs callers to appropriate individual/department.
• Provides community services offered, in-house directory assistance and medical center information; and provides phone coverage for other departments.
• Monitors code blue panel for alarm; and pages overhead announcements, codes and on call staff.
• Monitors generator panels, fire alarm, and security alarms; and notifies appropriate area or persons for alarm.
• 800 MHZ Radio scheduling and testing
• On Call schedules

Qualifications:

Required:

• Basic computer knowledge
• High school graduate or equivalent
• Additional certification may be required and specific information and the timeframe in which such certification must be attained will be provided by the department director/manager/supervisor at time of hire/transfer into department.

Preferred:

• Switchboard experience

Infection Control: Initial and Ongoing training in dealing with infection control. Trainings could include but are not limited to, blood borne pathogens, bodily fluids and bio hazardous materials as it applies to your daily work environment.

Patient Interaction: No Contact

HIPAA: This position will have access to the following Protected Health Information in order to carry out the duties related to their position at Hays Medical Center based on the following criteria:
Primary - required (routine) to do the job;
Secondary - required for the job, but mostly be exception; and
None - no approved access

Description of Information
Secondary:
Patient Demographic Information (information used to identify a person): Name, Date of Birth, Address, Race, Marital Status, Religion

Clinical Information (information that describes a patient's health status): Diagnosis, Reports/Medical Notes, Test Results, Problem List, Procedures, History and Physical

Financial Information/Insurance (information related to insurance, billing and payment): Billing Information, Payer Name, Payer ID, Account Balances, Plan Elements Covered, Payment Information, Payment Rates

Coding Information (clinical information that is in (alpha) numeric format): ICD-9 Codes, Rev Codes, CPT Codes