Intermodal Dispatcher

Job Description

Job Description

Dowdy Ferry Transportation is seeking a highly organized and motivated Intermodal Dispatcher to join our growing Dallas operations team. This position is ideal for someone who thrives in a fast-paced logistics environment, communicates well under pressure, and understands the importance of customer service and driver management in the intermodal trucking industry.

Our office is located near the South Dallas / North Hutchins border.

Responsibilities

• Manage daily dispatch operations for intermodal drivers
• Heavy email communication with customers, drivers, steamship lines, rail providers, and internal staff
• Maintain constant driver correspondence throughout the day regarding load status, scheduling, delays, routing, and operational updates
• Route planning and load optimization to maximize efficiency and service levels
• Monitor and manage load activity within the TMS (Transportation Management System)
• Track container availability, ingates, outgates, appointments, and rail/port deadlines
• Provide exceptional customer service through proactive communication and issue resolution
• Coordinate with dispatch, billing, safety, and operations teams to ensure smooth workflow
• Handle problem-solving in real time, including scheduling conflicts, equipment issues, driver delays, and customer requests
• Update load notes, milestones, and statuses accurately and consistently
• Assist with load planning, capacity management, and daily operational reporting
• Ensure compliance with company procedures, customer requirements, and operational standards

Qualifications

• Prior trucking or logistics experience preferred
• Intermodal dispatch experience is a major plus
• Strong communication and organizational skills
• Ability to multitask in a high-volume environment
• Comfortable with heavy email and phone communication
• Experience using a TMS system preferred
• Strong problem-solving abilities and sense of urgency
• Proficient with Microsoft Office and general computer systems
• Ability to work independently while contributing to a team environment

What We Offer

• Competitive pay based on experience
• Growth opportunities within a rapidly expanding transportation company
• Fast-paced and team-oriented environment
• Long-term career opportunity in the intermodal transportation industry

If you are dependable, organized, and ready to grow with a strong Texas-based intermodal operation, we’d love to hear from you.