Sky & Vine Greeter/Host

Host

Hourly Wage Range: $17.00 to $18.00, plus tips and applicable service charges.

Join the team at Archer Hotel Napa as a Host and help create an elevated dining experience with exceptional service, a curated menu, and a warm, welcoming atmosphere.

Archer Hotel Napa, a distinctive boutique hotel nestled in downtown Napa, offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites.

Job Description

LodgeWorks is actively hiring for a Food + Beverage Host at SKY & VINE ROOFTOP BAR.

Join a dynamic, downtown Napa, California team that manages Sky & Vine Rooftop Bar, as well as all food and beverage outlets within Archer Hotel Napa.

Set six stories above buzzing downtown Napa, Sky & Vine Rooftop Bar is an open-air destination for hotel guests and locals. A covered bar, comfy lounge seating and modern rockers around fire pits create the perfect ambiance to savor shareable plates, crafted cocktails, a vast array of spirits, draft beers, and specially selected wines.

Free garage parking is nearby for employees.

Napa LW Hospitality is a privately held, hospitality-centric food and beverage management and consulting company. Our guiding principle is hospitality, equally prioritizing the guest and employee experience in multifaceted hospitality organizations. We operate Sky & Vine Rooftop Bar and all food and beverage outlets at Archer Hotel Napa.

Job overview: We are seeking an enthusiastic team player who is looking to work in a fun environment. In order to be part of LodgeWorks' success, we need great people. We're looking for someone with a positive attitude, who is reliable, hard-working and dedicated and wants to grow with us. The host is the first and last impression of our guests' dining experience. This key individual plays an important role in the success of our busy operation. The ideal candidate will be energetic, organized, dependable and not afraid to smile.

The day-to-day:

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Greet customers with a smile and pleasant demeanor.
• Make reservations through OpenTable.
• Answer the phone in a professional and courteous manner.
• Take feedback from diners and hotel guests.
• Carry drinks and food from the kitchen and bar areas to tables when applicable.
• Clean tables and spaces for future diners when applicable.
• Organize reservations for the shift, along with the floor plan for servers and staff.
• Print, fill and maintain menus.
• Execute the amenity process, including charges, direct delivery and pop-up amenities.
• Memorize food menu, cocktail and wine list.
• Take In-room Dining and takeout orders via telephone.
• Complete any other tasks requested by management.

Who you are:

• A team player with a heart for hospitality.
• Entrepreneurial at heart and innovative in mind.
• A long-term thinker.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Dedicated with a strong work ethic and can work both individually and with a team.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Embodying a professional presence, wearing business-casual attire.
• A plus: Practiced, with at least two years' previous experience.

Benefits:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.