Account Manager

Improve the lives of others while Caring. Connecting. Growing together. Job Description – Account Manager (2368449) Opportunities with Genoa Healthcare. Your work will be part of a collaborative effort to serve behavioral health and addiction treatment communities. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Client Relationship Management Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth. Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow‑through. Maintain a consistent quarterly outreach cadence through in‑person or virtual visits, phone calls, text messages, or email based on account needs and preferences. Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions. Growth & Business Development Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management. Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts. Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth. Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow‑up across assigned markets. Account Oversight & Operational Support Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth. Monitor account activity, service issues, billing needs, and follow‑up requirements to help ensure timely support for each site. Use available account information, statements, and site‑level details to guide outreach priorities and support problem‑solving with internal teams. Cross‑Functional Collaboration Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps. Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly. Ensure timely communication, documentation, and follow‑up with internal stakeholders and external account contacts after visits, calls, and issue escalations. Client Engagement & Education Educate account partners on available services, pharmacy processes, billing follow‑up, and operational expectations to support effective collaboration. Coordinate client‑facing activities such as site visits, outreach, and immunization events. Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities. Required Qualifications 4+ years’ experience supporting pharmacy or healthcare operations 4+ years’ experience in pharmacy or healthcare account management, in a client‑facing support role 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs Valid driver’s license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule Preferred Qualifications Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community‑based healthcare accounts Licensed Pharmacy Technician Experience with invoice support, billing follow‑up, account onboarding, or related operational coordination activities Experience coordinating healthcare related events Proficiency with MS Office Soft Skills Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem‑solve and prioritize Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow‑up Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.94 to $51.83 per hour based on full‑time employment. We comply with all minimum wage laws as applicable. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr