Restaurant Shift Supervisor

Compensation $17.32/hour (hourly wage $13.25 plus average tips $4.07) Benefits Medical, dental and vision insurance Week of paid vacation Paid Sick Time 401(k) retirement FREE pizza, salad, and beverages Pet insurance Discounted gym membership Free counseling sessions Summary As a Restaurant Shift Leader at MOD, you will drive store operations during scheduled shifts. Your goal is to model, teach, and demonstrate MOD’s purpose in all interactions and set the Squad up for success for the shift. You will flex to the needs of the store, leading, doing, and keeping the MOD experience at the front of your mind. Key Responsibilities Set and sustain the tone of the shift by keeping energy high and creating a positive, welcoming atmosphere for Squad and customers. Ensure quality and safety of all food: taste food, check prep and storage to standards, report product outages. Listen, acknowledge, and resolve any Squad member or customer concerns; escallate issues to the store coach or GM as appropriate. Keyholder responsible for accurate cash handling during the shift. Take inventory and place orders as needed and directed by the GM. Conduct coaching in the moment. Manage shift duty checklists and address or escallate equipment malfunctions. Focus on the growth and well‑being of the Squad and celebrate wins. Values Demonstrated Embrace change and seek to learn and improve every day. Focus on finding solutions rather than dwelling on problems. Show generosity of time, patience, grace, and service to others. Express appreciation for generosity of others. Show compassion, understanding, and willingness to support others without judgment. Play a proactive role in creating a safe environment for all customers and Squad members. Demonstrate and embody MOD culture and standards. Required Qualifications Minimum 6 months in the All Star position with demonstrated quality coaching, training, and multi‑tasking within the shift (exceptions require DM approval). Minimum of 1 year of customer service or restaurant experience. Must be at least 18 years old. Previous experience coaching, teaching, and inspiring others. Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner. Customer service skills and a proven ability to remain calm and focused. Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law. Preferred Qualifications Experience successfully providing on‑the‑job training to others in a rapidly changing environment. Experience as a shift lead in a retail environment. Physical Requirements Work in an open kitchen environment, rotating between front and back of house, moving up to 50 lbs, operating hand‑held appliances, sharp knives, and kitchen equipment. Ability to walk, bend, twist, reach, stoop, kneel, crouch, push, pull, and communicate in English with Squad members and others. Working Conditions High noise levels from operations, customers, and overhead music. May be indoor or outdoor setting depending on store; varying weather conditions and curbside delivery. Varying schedule including evenings, holidays, and extended hours as business dictates. Work near moving or mechanical parts, inside a walk‑in refrigerator and freezer. MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application or job interview please contact View email address on click.appcast.io. This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at‑will employment status. Other related duties may be assigned to meet the ongoing needs of the organization. #J-18808-Ljbffr