Senior Physician Liaison - North Region

Job Posting Title: Senior Physician Liaison - North Region Hiring Department: Dell Medical School Position Open To: All Applicants Weekly Scheduled Hours: 40 FLSA Status: Exempt from FLSA Earliest Start Date: Immediately Position Duration: Expected to Continue Location: AUSTIN, TX Job Details PURPOSE The Senior Physician Liaison, Provider Referral Management Office leads regional or service line–aligned provider relations programs and is accountable for performance in our North Region, extending roughly from Cedar Park/Round Rock to Georgetown/Liberty Hill. This role operationalizes enterprise provider engagement and referral network strategies into scalable programs, delivers measurable improvements in access and referral performance. The Senior Physician Liaison serves as the primary bridge between strategy and execution—owning multi-site performance, leading cross-functional initiatives, and ensuring consistent, standardized delivery of provider engagement practices. This role reports to the Director, Provider Referral Management Office and operates with high autonomy within the strategic direction set by PRMO leadership. RESPONSIBILITIES PROGRAM OWNERSHIP & STRATEGY OPERATIONALIZATION Translates enterprise provider relations strategy into regional or service line programs with defined goals, timelines, and performance targets. Owns execution and performance of multi-market/provider network initiatives, ensuring alignment with access, growth, and patient experience priorities. Standardizes tools, processes, and engagement approaches across assigned teams to enable scalability and consistency. Identifies operational gaps and implements improvements to referral pathways, provider engagement models, and network effectiveness. COMPLEX PROVIDER RELATIONSHIPS & MARKET SUPPORT Manages a portfolio of high-priority or complex provider relationships that are critical to service line growth or market performance. Supports development of strategic partnerships in coordination with PRMO leadership and service line stakeholders. Represents the organization in community and partner-facing settings to strengthen relationships and referral alignment. Identifies opportunities to enhance referral pathways and reduce barriers to access within assigned scope. MULTI-MARKET PERFORMANCE MANAGEMENT Accountable for performance outcomes across assigned regions or service lines, including referral volume, leakage reduction, provider engagement, and access metrics. Monitors and analyzes trends across markets; drives targeted interventions to improve underperforming areas. Ensures alignment between provider engagement activities and operational capacity, access goals, and service line priorities. CROSS-FUNCTIONAL EXECUTION & OPERATIONAL ALIGNMENT Partners with the RCN Office, service line leaders, and operational teams to implement optimized referral workflows and provider-facing processes. Leads or contributes to cross-functional initiatives aimed at improving access, care coordination, and referral conversion. Ensures alignment between provider engagement efforts and operational capabilities. PERFORMANCE MANAGEMENT & INSIGHTS Monitors performance metrics (e.g., referral volumes, leakage, provider engagement) across assigned areas and identifies improvement opportunities. Uses data to inform decision-making and recommend adjustments to strategies or execution approaches. Provides regular reporting and insights to PRMO leadership to support broader strategic planning. REQUIRED QUALIFICATIONS: Bachelor’s degree in a related field 6 years of progressive experience in provider relations Experience leading complex projects, programs, or initiatives Demonstrated leadership of staff or teams Experience working across functions to drive outcomes in provider relations, network development, or healthcare operations PREFERRED QUALIFICATIONS: Master’s degree in a related field 8 years of progressive experience in provider relations Experience supporting multi-site, service line, or regional provider relations efforts Experience mentoring or supervising staff SALARY RANGE $84,338 + depending on qualifications Working Environment and Equipment Standard office equipment Repetitive use of a keyboard Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. Retirement Plan Eligibility The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. Background Checks A criminal history background check will be required for finalist(s) under consideration for this position. Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. Employment Eligibility Verification If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university. E-Verify The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF] Compliance Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701. Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world. Looking for a student job? Please see our Student Employment site. The University of Texas at Austin is a Tobacco-free Campus #J-18808-Ljbffr University of Texas