Front Desk associate-Medical Office

Job Description

Job Description

We are looking for a reliable and friendly Medical Receptionist to join our healthcare team. The ideal candidate must have prior experience in a medical office setting, strong communication abilities, and a commitment to exceptional patient service. In this role, you’ll be the first point of contact for our patients, responsible for managing front-desk operations and supporting our clinical staff.

Key Responsibilities

• Greet patients and visitors professionally and courteously

• Answer and direct incoming phone calls

• Schedule patient appointments using eClinicalWorks (eCW)
  
  
• Verify insurance and collect co-pays or patient payments

• Maintain and update patient records accurately

• Assist with medical record retention, distribution, and organization

• Perform administrative duties such as scanning, faxing, and filing documents

• Coordinate referrals to other healthcare providers as directed

• Ensure compliance with patient confidentiality regulations (HIPAA)

• Deliver outstanding customer service to patients and their families

Qualifications

• High school diploma or equivalent (required)
• Prior experience as a medical receptionist or similar role (required)
• Proficient in electronic medical record (EMR) systems, especially eClinicalWorks
• Strong multitasking, organizational, and time management skills
• Excellent verbal and written communication skills
• Team-oriented with a professional and empathetic demean
• Knowledge of medical terminology and office procedures

Benefits

• Health Insurance

• Dental Insurance

• Paid Time Off

• Retirement Plan

Medical Specialty

• Primary Care