Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics)

Req ID: 379723

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support and Maintenance - Healthcare Provider (Payroll and Labor Analytics) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Position Title: Application Support Engineer - Teladoc Telehealth Platform

Job Description:

The role requires working from the designated ODCs in Noida, Bangalore, or Hyderabad and adhering to the assigned 24x7 shift roster.

Experience

5+ years overall IT experience with 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions.

Job Summary

We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Key Responsibilities

Application Support

• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.

Integration Monitoring & Support

• Support integrations & Monitor API transactions and interface queues.

User & Operational Support

• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role-based security.
• Assist with onboarding and configuration activities.
• Provide end-user training and documentation as required.

Platform Administration

• Monitor system performance and capacity.
• Conduct application health checks.
• Support configuration updates and system maintenance.
• Coordinate with vendor support teams for complex issues.

Required Skills

Technical Skills

• Experience supporting telehealth, patient engagement, or healthcare applications.
• Understanding of REST APIs and web services.
• Experience with:
  • Application monitoring tools
  • Log analysis
  • Incident management platforms (ServiceNow preferred)
  • SQL queries and database troubleshooting
• Knowledge of:
  • HL7/FHIR healthcare integration standards
  • Healthcare workflows and clinical operations
• Familiarity with cloud platforms (Azure or AWS).

Support Skills

• Production support experience in a 24x7 environment.
• Strong troubleshooting and problem-solving abilities.
• Experience handling Sev1/Sev2 incidents.
• Ability to coordinate with global teams and vendors.

Preferred Qualifications

• Experience supporting Teladoc or similar virtual care platforms.
• Exposure to Epic, Cerner, or other EHR systems.
• Knowledge of healthcare interoperability standards (HL7, FHIR).
• Healthcare domain experience.

Education

• Bachelor's degree in Information Technology, Engineering, or related discipline.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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