General Manager

Job Description

Job Description

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a General Manager!  

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Lancaster, PA

Summary:

The General Manager is responsible for the overall health of the branch operating units to encompass the Lancaster district. This role requires a team builder who can blend different distinct cultures into one cohesive organization , fostering collaboration, trust, and alignment across teams. The successful candidate must also can grasp and lead across multiple streams of business , effectively connecting sales, operations, and administrative priorities into one unified strategy.

Through solid leadership of people and delivery of excellent customer service, the General Manager is accountable for meeting or exceeding plan for their district by delivering on the financial objectives of the organization and owning all aspects of talent management.

What you’ll do:

Run the Business to Meet or Exceed Plan

• Drive profitable sales growth across all branches.
• Manage daily sales performance through trainers and sales leaders; directly manage sales in smaller branches as needed.
• Ensure consistent execution of all sales strategies and initiatives.
• Grow the customer base year over year while maintaining strong service for existing clients.
• Participate in key customer engagements and serve as the escalation point for complex issues.

Community & Market Engagement

• Engage in community outreach and relationship-building to enhance brand presence.
• Serve as the market expert, staying informed on competitor activity, community trends, and acquisition opportunities.

Financial & Operational Leadership

• Manage district financials, including budgeting, forecasting, and revenue collection.
• Develop, monitor, and manage annual budgets to ensure profitable operations.
• Maintain acceptable levels of account attrition and accounts receivable.
• Collaborate with senior leadership to establish and achieve operational and financial goals.

Branch & Team Management

• Lead and support branch management teams in daily operations.
• Oversee sales, operations, and administrative units across all locations.
• Ensure compliance with company policies and implement new procedures as needed.
• Participate in the development of new project proposals and company-wide initiatives.

Cross-Functional Collaboration

• Act as the liaison for Enterprise and Shared Services resources, products, and services.
• Partner with Shared Services to ensure a seamless and positive customer experience.
• Communicate system/process improvements and escalate suggestions to the RVP for evaluation.

Talent Development & Culture

• Hire and promote talent to meet or exceed business goals.
• Develop team members through coaching, performance feedback, and technician training engagement.
• Foster a healthy, inclusive work environment that reflects the company’s purpose, mission, and values.
• Retain high-performing talent and recognize team contributions.
• Engage in strong performance management practices, including goal setting, career conversations, ongoing feedback, and year-end assessments.
• Hold team members accountable for performance and compliance, making tough decisions when expectations are not met.

What You'll Need:

• High School Diploma or Bachelor’s degree required.
• Minimum 5 years of successful leadership experience.
• Proven experience overseeing business operations, human resources, finance, and communications.
• Strong leadership skills with the ability to delegate, collaborate, and motivate across departments.
• Demonstrated ability to solve problems effectively and efficiently.
• Customer-centric mindset with a focus on service excellence.
• Track record of achieving goals and driving results.
• Valid driver’s license with an acceptable driving history.

What You’ll Get:

We offer a “Total Rewards” package including: 

• Company Provided Cell Phone
• Monthly Vehicle Allowance
• Competitive compensation with incentive eligibility 
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:  

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. 

Our Values:  

• Win as a team. 
• Do the right thing. 
• Make a difference every day! 
• Get it done. 
• Think big. 

If you share these ideals, we'd love to hear from you! 

Vector Security is a Drug-Free Workplace  

Vector Security is an Equal Opportunity Employer  

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.