System Director IS Project Management and Service Management (PMO/ITSM)

System Director of Is Project Management & Service Management (Pmo/itsm)The System Director of IS Project Management & Service Management (PMO/ITSM) provides strategic leadership for enterprise portfolio management, project governance, demand management, service management maturity, and operational process improvement across Information Systems. This position is responsible for establishing and maintaining the processes, governance structures, standards, and reporting mechanisms through which Information Systems work is evaluated, prioritized, executed, monitored, and continuously improved. The System Director serves as the organizational leader for portfolio visibility, prioritization discipline, capacity planning, governance effectiveness, service management maturity, and continuous improvement activities that support strategic and operational objectives. The System Director partners closely with Information Systems leaders, operational leaders, and executive leadership to ensure resources are aligned with organizational priorities, governance processes remain effective, and Information Systems maintains a scalable, disciplined approach to project delivery and service excellence.Scope of ResponsibilityProject Management Office (PMO)Project ManagersProject CoordinatorsProject Intake & PrioritizationDemand ManagementPortfolio ManagementPortfolio Reporting & AnalyticsGovernance ProcessesCapacity PlanningService Management MaturityOperational Process ImprovementExecutive Portfolio ReportingKey Performance ExpectationsImproved portfolio visibility and executive decision-making.Consistent prioritization and governance processes across Information Systems.Effective balancing of organizational demand and available capacity.Increased PMO maturity and adoption of standardized practices.Improved service management process maturity and operational effectiveness.Enhanced operational consistency, reporting, and governance discipline.Continuous advancement of Information Systems process maturity and organizational effectiveness.Education QualificationsBachelor's Degree Business Administration, Information Systems, Healthcare Administration, Project Management, or related field. RequiredMaster's Degree Business Administration, Healthcare Administration, Information Systems, or related field. PreferredExperience Qualifications7 years Progressive experience in project management, portfolio management, IT operations, IT service management, or related leadership roles. Required3 years Leadership experience managing professional staff. RequiredExperience leading complex enterprise initiatives and governance processes. RequiredDemonstrated experience in portfolio management, process improvement, and organizational leadership. RequiredHealthcare industry experience. RequiredExperience developing or maturing PMO and service management functions. PreferredSkills and AbilitiesStrong understanding of portfolio management, project management, governance, and service management principles.Knowledge of industry-standard service management and operational excellence frameworks.Ability to align organizational resources and priorities with strategic objectives.Strong business, operational, and financial acumen.Excellent executive communication and presentation skills.Ability to influence decision-making across multiple departments and leadership levels.Strong analytical, organizational, and problem-solving capabilities.Experience developing performance metrics, dashboards, and executive reporting.Ability to lead process improvement and organizational maturity initiatives.High degree of professionalism, integrity, discretion, and accountability.Licenses and CertificationsProject Management Professional (PMP) - PMI PreferredITIL Foundation Certificate IT Service Management - ALEXOS PreferredWhat You Will DoLead the Information Systems portfolio management function.Project Management Office LeadershipIT Service Management LeadershipOperational Excellence & Process ImprovementLeadership & Organizational DevelopmentExecutive Partnership & Strategic PlanningRequired for All JobsComplies with all policies, standards, mandatory training and requirements of Stormont Vail HealthPerforms other duties as assignedPatient Facing OptionsPosition is Not Patient FacingRemote Work GuidelinesWorkspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.Stable access to electricity and a minimum of 25mb upload and internet speed.Dedicate full attention to the job duties and communication with others during working hours.Adhere to break and attendance schedules agreed upon with supervisor.Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work CapabilityHybridScopeHas Supervisory ResponsibilityHas Budget ResponsibilityPhysical DemandsBalancing: Rarely less than 1 hourCarrying: Rarely less than 1 hourClimbing (Stairs): Rarely less than 1 hourCrawling: Rarely less than 1 hourCrouching: Rarely less than 1 hourEye/Hand/Foot Coordination: Rarely less than 1 hourFeeling: Rarely less than 1 hourGrasping (Fine Motor): Occasionally 1-3 HoursGrasping (Gross Hand): Rarely less than 1 hourHandling: Rarely less than 1 hourHearing: Occasionally 1-3 HoursKneeling: Rarely less than 1 hourLifting: Rarely less than 1 hourPulling: Rarely less than 1 hourPushing: Rarely less than 1 hourReaching (Forward): Rarely less than 1 hourReaching (Overhead): Rarely less than 1 hourRepetitive Motions: Frequently 3-5 HoursSitting: Frequently 3-5 HoursStanding: Occasionally 1-3 HoursStooping: Rarely less than 1 hourTalking: Occasionally 1-3 HoursWalking: Occasionally 1-3 HoursWorking ConditionsDusts: Rarely less than 1 hourElectrical: Rarely less than 1 hourNoise/Sounds: Occasionally 1-3 HoursStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.