Financial Aid Counselor

JOB SUMMARY The Financial Aid Counselor provides excellent customer service and guidance to financial aid applicants and their families throughout the financial aid application process; determines eligibility within the parameters of institutional, state and federal requirements. Direct Supervisor Associate Director of Financial Aid Status Full-Time, Exempt Grade 10 Salary $55,000 Department Financial Aid Target Weekly Hours 40 Location 2807 N Glebe (Main Campus) Benefits Eligibility Yes MAJOR DUTIES AND RESPONSIBILITIES Exercises independent judgment in the management of operational details of the financial aid process Provide advising throughout the financial aid process to prospective, new and current students and their families. Reviews incoming financial aid applications and any supporting documentation needed to determine the accuracy of the financial and household information reported on the FAFSA. Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions. Exercise great attention to detail when completing assignments as errors in judgment or calculations could result in unintended consequences for the student and/or the institution such as under or over funding of a student, loss of student eligibility, audit findings, fines, damage to school’s reputation or loss of institutional eligibility. Will have the authority to recalculate and make changes to financial aid awards when a student's eligibility changes. Maintain knowledge of federal, state and institutional policies as it relates to the awarding and disbursements of federal, state and institutional aid. Must utilize conflict resolution skill set to pacify disgruntled students and parents, helping them to understand the situation and identify potential solutions to issues. Maintain student confidentiality in accordance with FERPA regulations. On an occasional basis, travel to an off-campus meeting site to attend institutional workshops; Participates in committees under the direction of the Associate Director of Financial Aid counselors to review Satisfactory Academic Progress (SAP) appeals, Professional Judgment requests, and academic merit scholarship appeals, as needed. May be required to work minimum evenings and weekends. Other duties as assigned by the financial aid director/associate director and/or Manager of Financial Aid Counselors. OTHER DUTIES AND ASSIGNMENTS Manage the full scholarship lifecycle, including application processing, tracking applicant records, coordinating scholarship reviews, and overseeing the awarding and disbursement of scholarship funds. JOB REQUIREMENTS Education Bachelor’s Degree and at least one to two years of experience in Student Services or Customer Service, or the equivalent combination of education and work experience combined. Experience Customer Service Experience Familiar with financial documents and a high competency of computer skills. Proficiency in basic technology (i.e. Microsoft Office Suite: Word, Excel; Google Suites). Ability to interpret regulations and apply appropriately. Must speak Spanish Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission. For more information, please visit: About Marymount Marymount University is a nationally recognized Catholic institution rooted in the traditions of the Religious of the Sacred Heart of Mary. The University fosters intellectual curiosity, service, and global perspectives, serving more than 4,000 undergraduate and graduate students. Located in suburban Arlington, Virginia, Marymount offers convenient access to the academic, cultural, and international opportunities of the nation’s capital. Marymount University is an Equal Opportunity employer. We seek service-oriented professionals who are committed to a student-centered learning community that values diversity and supports the education of the whole person. The University is dedicated to attracting and retaining talented, diverse faculty and staff who share these values. Marymount University is also an E-Verify employer. Marymount offers a comprehensive and flexible benefits program designed to support the health, well-being, and work-life balance of our benefit-eligible faculty, staff, and their eligible dependents. The University’s retirement plan includes a diversified portfolio of investment options, with a University match of up to 3% of employee pretax contributions for full-time employees. In addition to competitive health and welfare benefits, Marymount offers flexible and hybrid work arrangements for eligible positions, allowing up to two remote workdays per week. Employee Benefits Background Checks Pre-employment, post-offer background investigations are required for all new hires as a condition of employment. Employment is contingent upon successful completion of the background investigation. Equal Employment Opportunity and Nondiscrimination Policy Annual Campus Safety Report National Ranking – Points of Pride Click here to learn more about E-Verify.