Systems Engineer

Location: Local WFH - Orange County / Los Angeles Onsite: Typically only a couple times per month or less For this opportunity, you'll be joining a long-established Southern California Managed Service Provider supporting legal firms and SMB clients across the region. This is a Microsoft-focused MSP with an extremely stable client base and strong employee retention, including team members who have been with the organization for 10-20+ years. This is a local work-from-home Level 3 / Systems Engineer position with very limited onsite requirements. You'll serve as the senior escalation resource for complex infrastructure issues while also mentoring L1/L2 technicians and helping improve documentation and processes. This is not a high-pressure "bill every minute" MSP environment - productivity and client satisfaction matter, but the company places a strong emphasis on work-life balance and family time. What You'll Be Doing Serve as the Level 3 escalation point for complex technical issues Troubleshoot and resolve server, identity, networking, security, cloud, and endpoint issues Support and troubleshoot Azure Virtual Desktop (AVD) Handle AVD user/session issues, image updates, policies, scaling, and application delivery Support Windows Server and Active Directory environments Troubleshoot DNS, DHCP, TCP/IP, VPNs and SSL VPNs Support Microsoft 365 and Exchange Online Diagnose VMware and virtualization issues Troubleshoot switching, VLANs, firewalls and network connectivity Mentor L1/L2 technicians on troubleshooting and escalation practices Build and maintain runbooks, SOPs and technical documentation Work alongside senior engineers on infrastructure and cloud initiatives Communicate directly with clients and own issues through resolution Technical Background We're looking for someone with: 3-5+ years of MSP experience Windows Server Active Directory DNS / DHCP Microsoft 365 / Exchange Online RDP TCP/IP VPN / SSL VPN VMware vSphere L2/L3 networking VLANs SonicWall firewalls Strong troubleshooting/root-cause analysis Strong client-facing communication Ability to independently own complex escalations Experience with MSP platforms such as ConnectWise Manage, NinjaRMM and IT Glue is highly valuable. Additional Technology Exposure The environment also includes: HPE Servers Nimble SAN / MSA SentinelOne Acronis Legal-industry applications Azure architecture and design Who This Makes Sense For This is a strong opportunity for an experienced MSP Systems Engineer, Senior Systems Administrator, or Level 3 Engineer who enjoys being the person other technicians turn to when they cannot solve an issue. You'll still be hands-on technically, but you'll also have the opportunity to mentor junior engineers, improve internal processes and documentation, work with Azure/AVD, and participate in higher-level infrastructure projects. #J-18808-Ljbffr