Customer Service Representative II

Inventive Group is a Mountain Home, Idaho-based manufacturer and distributor operating across four brands. We build products that go to work in the real world — and we back them up with a team that takes customer relationships seriously. We’re a Lean-driven company where continuous improvement isn’t just a buzzword; it’s how we work every day. If you want a role where your effort is visible, your growth is supported, and your team actually celebrates wins together, we’d love to meet you. The Role We’re looking for an experienced Customer Service Representative II to join our Sales team. This is a step‑up role for someone who already knows the world of customer service and is ready to hit the ground running. You’ll be the main point of contact for our dealers and customers — managing orders, working through warranty claims, supporting our Outside Sales Representatives, and making sure every customer interaction leaves a good impression. We want someone who brings proven experience, takes ownership, and is ready to grow with us. What You’ll Do Be the voice of Inventive Group — answering calls, responding to inquiries, and resolving issues with professionalism and care. Process and manage dealer and customer orders from entry through fulfillment, including quotes, pricing, and order updates. Work alongside Outside Sales Representatives to support existing accounts and help grow new ones within your territory. Handle warranty claims end‑to‑end: investigate, validate, communicate decisions, and keep accurate documentation. Manage returns and exchanges, and follow up on open orders, custom requests, and future‑dated releases. Track customer activity through sales reports and help identify growth opportunities. Keep customer records accurate and up to date in our CRM. Stay current on our product lines so you can answer questions confidently and upsell where it makes sense. Participate in team meetings, Kaizen events, 5 Whys, and other continuous improvement activities. Sustain 6‑S standards in your workspace and contribute to a culture of accountability and improvement. What We’re Looking For High School diploma or GED required. 2+ years of customer service or client support experience, preferably in a manufacturing, wholesale, or dealer‑channel environment. Strong communication skills — you’re comfortable on the phone, clear in writing, and easy to work with. Organized and detail‑oriented; you can juggle multiple open orders and follow‑ups without things falling through the cracks. Comfortable with Microsoft Office and able to learn CRM systems quickly. A problem‑solver who doesn’t wait to be told what to do. Someone who takes pride in their work and wants to grow with a company. Why Apply Great Pay Health Insurance 401(k) Plan with company matching contribution up to 3% of pay Paid Holidays Paid Time Off (PTO) Bereavement Pay Access to our Exercise Center, cornhole, Arcade and shuffleboard games Company lunches (Be sure to check out our Crazy Lunch Videos at the In The Ditch YouTube Channel: Opportunities to advance and contribute Wonderful opportunity to make a difference in our world by working with people that really care We are a company that truly believes in getting better every day. This goes for our Company and the people who work here. Everyone says people are a company’s biggest asset, at the Inventive-Group™, we prove it! You will be asked to upload a resume with previous work history and three professional references (names and phone numbers for previous supervisor/managers). Call HR at View phone number on click.appcast.io with any further questions about the position. We review applications on a rolling basis and will reach out to qualified candidates promptly. Inventive Group is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr