Patient Services Representative

Patient Service Representative Part Time | 24 hours/week | Monday- Thursday 1:00pm -7:00pm Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet designation for nursing excellence we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year. About the Job The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection. What Youll Do Greet, direct, and register patients in a professional and compassionate manner Answer incoming telephone calls and provide general information Schedule appointments and enter, track, and manage referrals Collect and accurately process co-payments and daily batches Obtain, verify, and update patient demographic and insurance information Scan, index, and file documentation within the medical record Process insurance requirements and communicate effectively with patients and staff Schedule interpreter services, including live interpreters and translation technologies Maintain compliance with HIPAA and confidentiality regulations Stay current with EPIC upgrades, policies, and procedures Participate in process improvement initiatives Identify safety concerns and notify appropriate personnel Provide back-up support to other administrative staff as needed Attend mandatory training and in-services Who You Are / Requirements Minimum Requirements High School Diploma or equivalent Knowledge of reception tasks, clinic workflows, and office procedures Basic computer skills with proficiency in Microsoft Office Strong organizational skills with the ability to multitask in a fast-paced environment Ability to work independently and as part of a team Effective written and verbal communication skills Professional demeanor with a caring, customer-service focused approach Preferred Qualifications Minimum of one year of customer service experience Understanding of medical terminology Why Youll Love Us Southern NH Medical Center is a 5-time Magnet designated hospital Health, dental, prescription, and vision coverage for full-time & part-time employees Medical, dental, and vision coverage Life insurance Short- and long-term disability Flexible Spending Accounts (FSA) Competitive pay Tuition Reimbursement Nursing Student Loan Paydown Program 403(b) Retirement Savings Plan Education & paid training courses for continued career progression And so much more!