Part Time Support Staff, Enrollment Services

Part Time Support Staff, Enrollment Services

The part-time Support Staff provides clerical support in the areas of enrollment services within the Division of Student Affairs. This position assists in the daily operations of the Admissions Office including general office tasks, filing, record management and customer service functions.

Responsibilities include, but are not limited to:

• Participate in the daily operations of the primary assignment, which is the Admissions Office by providing clerical support such as processing transfer credit reports, updating transcripts and student records, working within the Customer Relationship Management system (CRM), etc.
• Provide excellent customer service; greet office visitors, respond to inquiries, answer phones, correspond via email, phone, ChatNow, etc.
• Respond to inquiries and prospects through the CRM system.
• Cross train within the division of student affairs to provide clerical support as needed.
• Contributes to a work environment that encourages and promotes diversity and inclusion.
• Demonstrates 100% time-on-task; adheres to college and routine office procedures, and regulations.
• Participate in college, division, department meetings, events and training as recommended and approved by the supervisor.
• Participate in professional development opportunities, college committees, work groups and task forces, and other professional organizations as approved by supervisor.
• Performs other duties and responsibilities related to those listed above which do not alter the basic level of the position.

Requirements:

• Associate's degree preferred; Three or more years of experience in a busy office environment.
• Experience using and comfort with technology (basic Microsoft Office, etc.), as well as the ability and willingness to learn new computer-based programs.
• Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
• Must be team oriented, energetic, focused on details.
• Must possess strong organizational and communication skills.
• Must possess strong customer services skills.

Working Conditions/Physical Demands:

Works in an office setting. Tasks require the ability to exert light physical effort in sedentary to light work. Must be able to remain in a stationary position 50% of the time. The individual needs to move about inside the office to access office machinery. Constantly operates a computer and other equipment i.e. copier. This person frequently communicates with students, faculty and staff. Must be able to exchange accurate information.

Salary/Work Schedule: $18 per hour, 18.5 hours per week, Monday through Friday, hours negotiable between 8 AM and 5 PM. Requires flexibility to work occasional evenings and/or weekends as demand dictates.

Benefits: No

Union: Non-Union

Grant Funded: No

Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

Information Awareness Security Training: Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.

Application Instructions: All available positions are located at: which applicants must apply online by submitting a cover letter, resume and three (3) professional references. Cover letter must demonstrate how your education and experience qualifies you for this position.

Pre-Employment Details: STCC conducts a pre-employment screening. Initial and continued employment is dependent upon meeting National Background Check, Criminal Offender Record Information (CORI) and/or Sex Offender Registry Information (SORI) check and if applicable, Physical and Alcohol/Drug Testing requirements. Screening also includes verification of academic credentials, licenses, certifications, and/or verification of work history. Finalist(s) for this position will be subject to a pre-employment screening as a condition of employment.

Policy Statement on Affirmative Action, Equal Opportunity & Diversity: Springfield Technical Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits Sex-Based Harassment. Inquiries or complaints concerning discrimination, harassment, or retaliation shall be referred to the College's Affirmative Action Officer and/or Title IX Coordinator, Kathryn C. Senie, Ed.D, J.D. at View phone number on click.appcast.io or via email at View email address on click.appcast.io, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Equal Opportunity Statement: STCC's personnel and academic decisions, programs and policies are formulated and conducted in a manner, which will ensure equal access for all people and prevent discrimination. As part of this effort, a College will ensure that employment and academic decisions, programs and policies will be based solely on the individual eligibility, merit or fitness of applicants, employees and students without regard to race, color, creed, religion, national origin, age, disability, sex, marital status, military service, gender identity, genetic information, sexual orientation or political or union affiliation.

Springfield Technical Community College