Applications Service Delivery Manager - NAM

Location: Raleigh, North Carolina, United States Job ID: R0127727 | Date Posted: 2026-06-17 | Remote: No Applications Service Delivery Manager Join Hitachi Energy as an Applications Service Delivery Manager and play a key role in shaping technology to enable business success across North America. Lead a multinational team of Application Managers, Business Analysts, Solution Architects, and Project Managers to design, deliver, and continuously improve critical IT applications while ensuring compliance with regulations. Responsibilities Govern applications across their full lifecycle—from onboarding to retirement Ensure high-quality service delivery including incident, change, and release management Maintain application performance, availability, and SLA compliance Align application roadmaps with business needs and enterprise architecture Drive user adoption through training and process standardization Manage budgets, licenses, vendors, and third‑party performance Lead application retirement planning, including data archiving and risk mitigation Maintain accurate documentation within CMDB and application registries Qualifications 5+ years of experience in application management or IT service delivery Strong knowledge of ITIL 4 processes and service management tools (e.g., ServiceNow) Experience working with global, cross‑functional teams Understanding of software development lifecycles, integrations, and Agile/DevOps practices Familiarity with engineering, manufacturing, or PLM systems Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent experience Benefits Benefit from continuous learning, leadership development, and career progression opportunities. Inclusive, collaborative culture that values growth and impact. Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. #J-18808-Ljbffr Hitachi Automotive Systems Americas, Inc.