Customer Service Manager

About UsLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.About The RoleAs Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.The Impact You Can HaveIn this role, you'll have the opportunity to:Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.Create an inclusive store environment for associates where everyone feels welcome and engaged.Use technology to provide customers with a seamless omnichannel shopping experience.Support the Store Manager in recruiting, hiring, and developing talent.Use tools and reporting to drive operational excellence and financial discipline.Build productive relationships by listening, sharing ideas, and supporting the team.You'll Bring To The Role1+ year retail management experience (preferred)Brings a hospitality mindset when connecting with customers and associatesTechnology proficient and ability to operate a point-of-sale systemStrong business acumen and ability to implement action plans to drive resultsTakes initiative in making thoughtful decisionsBenefitsMedical, dental, and vision insurance401(k) planPaid time off & holidaysOpportunities for monthly bonusesMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location: Store 1420-Throughbred Village-ANN-Franklin, TN 37067Equal Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected.