Public Safety Telecommunicator

Support the Birmingham public safety agency by receiving emergency and non-emergency telephone and radio messages in a communication center Enter all requests for service into the computer aided dispatch (CAD), and forward information to the Public Safety Dispatcher Provide information and referrals to citizens for non-emergency calls Operate a technological work station including multiple computer monitors, video monitors, phones, two-way-radios, etc. Work reviewed by the shift supervisor by playing back recorded calls and check records for accuracy and correctness Requirements Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service) No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude Willing to submit to a general and criminal background check Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed Core Competencies Demonstrates strong customer service skills while effectively managing emergency and non-emergency communications. Proficient in operating technological workstations and ensuring accurate data entry in a fast-paced environment. Highest-signal resume keywords Customer Service Experience Computer Aided Dispatch (CAD) Emergency Communication Technological Workstation Operation Background Check Compliance ATS Optimization Keywords Hard Skills Data Entry Emergency Communication Information Referral Soft Skills Interpersonal Skills Attention to Detail Industry Keywords Public Safety Communication Center Shift Work Tools & Technologies Computer Monitors Video Monitors Two-Way Radios #J-18808-Ljbffr Jobtailor