Retail Team Lead

Retail Team Lead

Under the leadership of the Store Manager and District Director, the Retail Team Lead will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening/closing and all day-to-day store operations.
• Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston policies and procedures.
• Help ensure the timeliness of proper apparel and hard goods rotation according to Goodwill Houston policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all Goodwill Houston Policies & Procedures, Loss Prevention & Safety Regulations, and Goodwill Houston Guiding Principles.
• Must be punctual and have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor with one (1) or more years of experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Must have reliable transportation.

Key Performing Indicators (KPI):

• Transaction Value (Assigned District vs. goal)
• Donor Value (Assigned District vs. budget)
• Donors Integrity and Growth (Assigned District vs. budget)
• Budget Sales vs. Actual Sales (Assigned District vs. budget)
• Payroll as a Percent of Revenue (Assigned District vs. goal)
• Budgeted Profit vs. Actual Profit (Assigned District vs. goal)
• Retention Rate (Measured by annual leadership retention vs. LY, 30-New Hire date vs. goal, and Annual Retention Rate vs. LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Roundup as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting-, Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety 95% quarterly safety metric score
• Goodwill Houston LMS Training completion

Physical Requirements/Work Environment:

• The ability to continuously stand/walk for the duration of the shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder.
• Able to lift, up to, 40 lbs. (fixture parts, cartons of product).
• An indoor work environment with exposure to outside temperatures.
• The noise level in the normal work environment is usually moderate.