Member Experience Associate

Member Experience Associate / Customer Service Representative

Location: Neenah, WI 54956
Pay: $18.75-$19.00hr
Schedule: Full-Time, 40 hours per week
Start Date: ASAP

Do you love helping people and creating great experiences? We're looking for friendly, dependable, customer-focused individuals to join a growing financial services team!

No banking or call center experience required. If you have a strong work ethic, enjoy talking with people, and are ready to learn, this could be an excellent opportunity to build a long-term career.

What You'll Do

• Provide exceptional service and support to members
• Answer questions and help resolve a variety of needs and concerns
• Build positive relationships through friendly, natural conversations
• Learn new products, services, technology, and processes
• Maintain accuracy while working in a fast-paced environment
• Create memorable experiences and help turn satisfied customers into loyal fans

If you've worked in an environment where you've learned how to connect with all types of people, solve problems, and provide outstanding service, we want to hear from you!

What We're Looking For

• Excellent customer service and communication skills
• Strong attendance and reliability
• Friendly, empathetic, and professional personality
• Ability to carry natural conversations and connect with people
• Strong work ethic and willingness to learn
• Coachable and open to feedback
• Comfortable learning new technology and systems
• Strong attention to detail
• Saturday availability is required
• Banking or credit union experience is a plus, but not required

Schedule

This is a full-time, 40-hour-per-week opportunity.

Depending on the role, employees must have availability during:

• Monday-Friday: 7:00 AM-7:00 PM or 8:00 AM-6:00 PM
• Saturday: Required, with hours varying by position

Training

• Full-time, onsite training
• Training schedule: Monday-Friday, 8:30 AM-5:00 PM
• Training includes orientation, hands-on learning, and role-specific development

Screening Requirements

• Successful credit check required
• Strong attendance history required
• Candidates must be available to work Saturdays

Build a Career, Not Just Find a Job

We are looking for candidates who want to grow! You may start in a foundational member service role, but as you build your knowledge and experience, there may be opportunities to take on additional responsibilities, advance into new roles, and pursue leadership opportunities.

If you're hardworking, people-focused, dependable, and ready to build a career in a growing industry, apply today!